Author Topic: "UNABLE TO CONNECT YOUR DEVICE" ISSUE  (Read 2854 times)

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Offline taleckstein

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"UNABLE TO CONNECT YOUR DEVICE" ISSUE
« on: March 06, 2016, 09:53:34 AM »
Hi there,
I own an HTC ONE M8 running Marshmallow.
I face some issues when I am tring to take a picture or locating my phone, I get a massage saying "We are unable to connect your device", same thing when I try to locate ot track my device.
Does anyone have the same problem?

Offline Asyn

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Re: "UNABLE TO CONNECT YOUR DEVICE" ISSUE
« Reply #1 on: March 06, 2016, 10:20:59 AM »
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Offline Eddy

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Re: "UNABLE TO CONNECT YOUR DEVICE" ISSUE
« Reply #2 on: March 06, 2016, 11:55:14 AM »
It is a known issue.
Often when you disconnect the device and add it again (after e.g. 30 minutes) it is working.

Or just keep trying, it sometimes all of a sudden starts working.