Author Topic: REFUND REQUEST STATUS  (Read 4975 times)

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Offline dannymoran07

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REFUND REQUEST STATUS
« on: March 22, 2016, 03:44:53 PM »
It has now been 10 days since I submitted a ticket for a refund and my ticket has been ignored this whole time.
Now I was charged again for avast clean up! I purchased Grime Fighter..Clean Up is not even the same software and is junk.
I have submitted a refund for that little jewel as well.
Please someone go look at my refund so i can have my money back.
Ticket ID: 233396
Ticket ID: 248962

Offline bob3160

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Re: REFUND REQUEST STATUS
« Reply #1 on: March 22, 2016, 04:44:59 PM »
It has now been 10 days since I submitted a ticket for a refund and my ticket has been ignored this whole time.
Now I was charged again for avast clean up! I purchased Grime Fighter..Clean Up is not even the same software and is junk.
I have submitted a refund for that little jewel as well.
Please someone go look at my refund so i can have my money back.
Ticket ID: 233396
Ticket ID: 248962
Moroni from Avast has been notified.
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Offline Rodain Salmon

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Re: REFUND REQUEST STATUS
« Reply #2 on: September 23, 2018, 09:41:44 AM »
Can you assist me with  a refund please been requesting for days and still no answer

Offline bob3160

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Re: REFUND REQUEST STATUS
« Reply #3 on: September 23, 2018, 04:22:43 PM »
Can you assist me with  a refund please been requesting for days and still no answer
If you've sent your request via customer support,
what's the Ticket# you were sent ???
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Online DavidR

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Re: REFUND REQUEST STATUS
« Reply #4 on: September 23, 2018, 06:21:40 PM »
Can you assist me with  a refund please been requesting for days and still no answer

It can take up to 5 business days, does the 'requesting for days' mean you have sent more than one support ticket ?
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Offline Rodain Salmon

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Re: REFUND REQUEST STATUS
« Reply #5 on: September 24, 2018, 03:28:38 PM »
Yes I have sent in 2 or 3 now. Order #23869467908.I forgot the first  Ticket# so here is a new one 07224703

Offline CraigB

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Re: REFUND REQUEST STATUS
« Reply #6 on: September 24, 2018, 03:43:44 PM »
Each time you request a new ticket you're put back to the end of the line, submit one ticket then wait.

Online DavidR

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Re: REFUND REQUEST STATUS
« Reply #7 on: September 24, 2018, 06:19:40 PM »
Yes I have sent in 2 or 3 now. Order #23869467908.I forgot the first  Ticket# so here is a new one 07224703

With a first in first out (FiFo) system multiple support tickets on the same thing keep pushing it to the back of the line.
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Offline Selena6

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Re: REFUND REQUEST STATUS
« Reply #8 on: March 03, 2019, 08:41:41 AM »
On Friday 22.02 I’ve noticed something odd in my account, I was charged about 100 dolars from a DRI company. I never dealt with them before and after a bit or research I found out that they deal with digital transactions and services. I don't installed Avast on my laptop and really I have no clue to how they managed to charge me. I don't want your or their service and I want to refund my money. I can’t fill Your support contact form because on DRI page I’ve couldn’t find my order number with both of my emails that I use. I suppose that someone used my card and managed to make a order in my name. I didn’t get any email from your company or DRI. Only mail that I got is note from my bank that 2 transactions (2x50dolars) are approved. I didn’t get licences and I don’t want them. Please investigate this case and contact me. Once again I can’t fill your support contact form because I don’t have order number and I can’t find it on DRI because it doesn’t recognize neither of my mails. Please help me asap.
Selena Latinovic
« Last Edit: March 03, 2019, 07:46:27 PM by Selena6 »

Offline CraigB

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Re: REFUND REQUEST STATUS
« Reply #9 on: March 03, 2019, 12:55:51 PM »
On Friday 22.02 I’ve noticed something odd in my account, I was charged about 100 dolars from a DRI company. I never dealt with them before and after a bit or research I found out that they deal with digital transactions and services. I don't installed Avast on my laptop and really I have no clue to how they managed to charge me. I don't want your or their service and I want to refund my money. I can’t fill Your support contact form because on DRI page I’ve couldn’t find my order number with both of my emails that I use. I suppose that someone used my card and managed to make a order in my name. I use ********** and **********. I didn’t get any email from your company or DRI. Only mail that I got is note from my bank that 2 transactions (2x50dolars) are approved. I didn’t get licences and I don’t want them. Please investigate this case and contact me. Once again I can’t fill your support contact form because I don’t have order number and I can’t find it on DRI because it doesn’t recognize neither of my mails. Please help me asap.
Selena Latinovic
I suppose if someone has fraudulently used your card it may be for the same mistake you've made here putting your personal details on a public forum, placing your emails on an open forum several hours ago I could guarantee these emails have now been pawned by scammers ::)
« Last Edit: March 03, 2019, 12:57:35 PM by CraigB »

Offline rocksteady

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Re: REFUND REQUEST STATUS
« Reply #10 on: March 03, 2019, 06:30:49 PM »
@Selena6
As hinted by Craig. Edit your post, to remove your email addresses from being displayed on this public forum.

Offline Selena6

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Re: REFUND REQUEST STATUS
« Reply #11 on: March 03, 2019, 07:51:23 PM »
On Friday 22.02 I’ve noticed something odd in my account, I was charged about 100 dolars from a DRI company. I never dealt with them before and after a bit or research I found out that they deal with digital transactions and services. I don't installed Avast on my laptop and really I have no clue to how they managed to charge me. I don't want your or their service and I want to refund my money. I can’t fill Your support contact form because on DRI page I’ve couldn’t find my order number with both of my emails that I use. I suppose that someone used my card and managed to make a order in my name. I use ********** and **********. I didn’t get any email from your company or DRI. Only mail that I got is note from my bank that 2 transactions (2x50dolars) are approved. I didn’t get licences and I don’t want them. Please investigate this case and contact me. Once again I can’t fill your support contact form because I don’t have order number and I can’t find it on DRI because it doesn’t recognize neither of my mails. Please help me asap.
Selena Latinovic
I suppose if someone has fraudulently used your card it may be for the same mistake you've made here putting your personal details on a public forum, placing your emails on an open forum several hours ago I could guarantee these emails have now been pawned by scammers ::)
It’s modifed. But that’s not answer to my question. Your company shouldn’t have accepted those transactions without my permission. What should we do now?

Offline Asyn

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Re: REFUND REQUEST STATUS
« Reply #12 on: March 03, 2019, 07:54:01 PM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
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Offline Selena6

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Re: REFUND REQUEST STATUS
« Reply #13 on: March 03, 2019, 07:54:52 PM »
It would be nice if Avast could put some contact somewhere because I couldn’t contact it without order no which I don’t have because I didn’t get any email.

Offline Asyn

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Re: REFUND REQUEST STATUS
« Reply #14 on: March 03, 2019, 07:55:58 PM »
It would be nice if Avast could put some contact somewhere because I couldn’t contact it without order no which I don’t have because I didn’t get any email.
Just enter/use 00000000 and explain it in your request.
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0