Author Topic: VPN will not connect  (Read 2782 times)

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Offline bfksmith

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VPN will not connect
« on: March 24, 2016, 04:35:39 PM »
I am new at this.

My VPN is not connecting and says my sub has expired. However when I go to my online account my sub is showing active until next Jan. I purchased a one year sub on Jan 5th of this year. I clicked to have my license re sent but nothing comes to my E-mail in box. I also downloaded my license but it will not install.  >:(
« Last Edit: March 24, 2016, 04:57:00 PM by bfksmith »

Offline schmidthouse

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Re: VPN will not connect
« Reply #1 on: March 24, 2016, 05:24:17 PM »
If you are not using the "stand alone" version, but are using Secureline as part of Avast installation you could try a "repair" of the installation
This has helped some users in the past:

REPAIR and RESET Avast Installation

https://www.avast.com/faq.php?article=AVKB204


Also I will add, there are dozens and dozens of other posts in this Sub Forum referring to 'connection issues'. Maybe review some of those user experiences as well in you effort to resolve your own issue :)
« Last Edit: March 24, 2016, 05:27:12 PM by schmidthouse »
???HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline bfksmith

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Re: VPN will not connect
« Reply #2 on: March 24, 2016, 06:21:27 PM »
The repair option worked.  :) Thanks schmidthouse.

Offline schmidthouse

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Re: VPN will not connect
« Reply #3 on: March 25, 2016, 05:25:17 PM »
You're welcome bfksmith :)
???HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline saheiblim

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Re: VPN will not connect
« Reply #4 on: March 29, 2016, 08:55:08 PM »
When my Trial VPN expired, I bought a two-year Security Line for my MacBook. I have never been able to connect to it, for the trial-program icon and window will not go away and will not let me connect to the purchased VPN. Does the VPN not work with the Free Antivirus program I am also using? Avast has been very tardy to reply to my requests for support, always claiming to be overly busy. Their replies were not able to resolve my problem. Finally, I have asked for a refund. You guessed it: no reply. I hope that Avast reads the postings on this Forum page. Please advise.

Thank you.

Offline schmidthouse

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Re: VPN will not connect
« Reply #5 on: March 29, 2016, 09:31:51 PM »
Hi  saheiblim:

Just some information. :)
Firstly I see you said Mac Book and there is a specific Secureline for MAC forum here: https://forum.avast.com/index.php?board=81.0

Also if you would post your ticket number here that could help.
Response/Resolution for Refunds can take 7-10 (Business) days
Also, submitting another ticket or amending an existing ticket will further delay the process.
« Last Edit: March 30, 2016, 06:21:50 PM by schmidthouse »
???HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE