Yesterday Avast (Free Anti-virus used with Win7 desktop) stopped working so I downloaded and installed it again, Avast itself now works but now SecureLine VPN (which I am paying for) does not work, giving the error message "server DNS address could not be found." (and search results, with the same DNS error, are from the country I am in, not the country the VPN says it is connecting to, so it's not really connecting). My VPN registration is "active" according to the control-panel (and I've already paid until next month).
I did the "repair" action on Avast from Control-panel, and it seemed to complete OK. It produced a notification "incompatibility with Avira" (I've run them both for many years, with zero problems), so I turned off Avira real-time virus protection, but VPN has the same problem.
How do I fix this? (I posted this on a support ticket yesterday, but no reply yet, so I thought I might as well try here too).
I am using VPN because I actually need it (I travel most of the time, and some resources I need only function in my home country), and if support really takes a week or so, as I've read on other messages, I'll have to switch to a better VPN, because that's no use to me on a service I am paying for, and really need to work.
Thanks in advance for any help.
Chris