Author Topic: New Installation on clean windows 10 pc causes freeze  (Read 4761 times)

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New Installation on clean windows 10 pc causes freeze
« on: April 02, 2016, 03:04:10 AM »
I was recently forced to perform a full reinstall of a computer due to it becoming unbootable. I have successfully reinstalled a clean installation of windows 10. When I try to install Avast free edition the progress bar shows it's installing, but when it reaches the end of the bar the computer freezes. When I say freezes I mean everything, even the mouse becomes stuck at whatever position it was in before the freeze. The only way to "fix" it is to restart the computer. I am at a loss to explain why this is happening. Any help is appreciated. I have already attempted a second clean install, and checked the ssd for errors. I have also tried running sfc.exe and dism. Neither of those options returned anything wrong. I would hate to move to a different anitvirus, but I need to get their computer back up.

Offline Pondus

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Re: New Installation on clean windows 10 pc causes freeze
« Reply #1 on: April 02, 2016, 03:08:12 AM »
when you say reinstall, do you mean a factory reinstall ? 
If so is there a preinstalled AV on it?


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Re: New Installation on clean windows 10 pc causes freeze
« Reply #2 on: April 02, 2016, 03:20:12 AM »
No pre-installed anti-virus. The version of windows I've reinstalled is a version from microsoft's techbench, for clean installs and repairs with dism.The computer works fine otherwise. Other programs install fine, it just seems to be avast's installation.

Offline Pondus

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Re: New Installation on clean windows 10 pc causes freeze
« Reply #3 on: April 02, 2016, 03:35:04 AM »
see instructions here  >>  https://forum.avast.com/index.php?topic=53253.0
scroll down to second picture > Farbar Recovery Scan Tool <  run it as instructed and attach the two logs

See below the box you write in > Attachments and other options


Then a expert will have a look at the diagnostic logs tomorrow



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Re: New Installation on clean windows 10 pc causes freeze
« Reply #4 on: April 02, 2016, 04:20:05 AM »
Files are attached.

Offline Eddy

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Re: New Installation on clean windows 10 pc causes freeze
« Reply #5 on: April 02, 2016, 11:30:36 AM »
After installing Windows, did you check device manager for errors/problems ?
It can be there is a problem with drivers.

ssd > Did you set the bios to support legacy boot ?

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Re: New Installation on clean windows 10 pc causes freeze
« Reply #6 on: April 02, 2016, 11:42:27 AM »
I was recently forced to perform a full reinstall of a computer due to it becoming unbootable. I have successfully reinstalled a clean installation of windows 10. When I try to install Avast free edition the progress bar shows it's installing, but when it reaches the end of the bar the computer freezes. When I say freezes I mean everything, even the mouse becomes stuck at whatever position it was in before the freeze. The only way to "fix" it is to restart the computer. I am at a loss to explain why this is happening. Any help is appreciated. I have already attempted a second clean install, and checked the ssd for errors. I have also tried running sfc.exe and dism. Neither of those options returned anything wrong. I would hate to move to a different anitvirus, but I need to get their computer back up.
I wonder what is causing thist behavior because I've had exactly the same issue after clean installation on my desktop pc back in december 2015 (when I definitely decided to switch to another AV).. Drivers wasn't the cause. It seems like it was happened when Avast tried to disable Defender.

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Re: New Installation on clean windows 10 pc causes freeze
« Reply #7 on: April 02, 2016, 12:34:47 PM »
It may be worth turning off windows defender prior to installing Avast

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Re: New Installation on clean windows 10 pc causes freeze
« Reply #8 on: April 02, 2016, 04:11:13 PM »
I've already got windows defender disabled.

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Re: New Installation on clean windows 10 pc causes freeze
« Reply #9 on: April 02, 2016, 06:22:15 PM »
What other programmes were installed prior to Avast going on

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Re: New Installation on clean windows 10 pc causes freeze
« Reply #10 on: April 02, 2016, 10:35:59 PM »
@ Rasengan4774,
Since this isn't your topic, I suggest you start your own. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

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Re: New Installation on clean windows 10 pc causes freeze
« Reply #11 on: April 02, 2016, 11:06:30 PM »
@ Rasengan4774,
Since this isn't your topic, I suggest you start your own. :)

What? Is this not the right forum for technical help?

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Re: New Installation on clean windows 10 pc causes freeze
« Reply #12 on: April 02, 2016, 11:07:29 PM »
What other programmes were installed prior to Avast going on

Firefox and Macrium Reflect

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Re: New Installation on clean windows 10 pc causes freeze
« Reply #13 on: April 02, 2016, 11:10:29 PM »
OK the commonality there is macrium... Uninstall that and then install Avast, does that help

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Re: New Installation on clean windows 10 pc causes freeze
« Reply #14 on: April 02, 2016, 11:12:41 PM »
@ Rasengan4774,
Since this isn't your topic, I suggest you start your own. :)

What? Is this not the right forum for technical help?
My apologies, it was malone.m who had jumped in.  :-[
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