New Installation on clean windows 10 pc causes freeze

[REDACTED]

I was recently forced to perform a full reinstall of a computer due to it becoming unbootable. I have successfully reinstalled a clean installation of windows 10. When I try to install Avast free edition the progress bar shows it's installing, but when it reaches the end of the bar the computer freezes. When I say freezes I mean everything, even the mouse becomes stuck at whatever position it was in before the freeze. The only way to "fix" it is to restart the computer. I am at a loss to explain why this is happening. Any help is appreciated. I have already attempted a second clean install, and checked the ssd for errors. I have also tried running sfc.exe and dism. Neither of those options returned anything wrong. I would hate to move to a different anitvirus, but I need to get their computer back up.

[Pondus]

when you say reinstall, do you mean a factory reinstall ? 
If so is there a preinstalled AV on it?

[REDACTED]

No pre-installed anti-virus. The version of windows I've reinstalled is a version from microsoft's techbench, for clean installs and repairs with dism.The computer works fine otherwise. Other programs install fine, it just seems to be avast's installation.

[Pondus]

see instructions here  >>  https://forum.avast.com/index.php?topic=53253.0
scroll down to second picture > Farbar Recovery Scan Tool <  run it as instructed and attach the two logs

See below the box you write in > Attachments and other options


Then a expert will have a look at the diagnostic logs tomorrow

[REDACTED]

Files are attached.

[Eddy]

After installing Windows, did you check device manager for errors/problems ?
It can be there is a problem with drivers.

ssd > Did you set the bios to support legacy boot ?

[REDACTED]

I was recently forced to perform a full reinstall of a computer due to it becoming unbootable. I have successfully reinstalled a clean installation of windows 10. When I try to install Avast free edition the progress bar shows it's installing, but when it reaches the end of the bar the computer freezes. When I say freezes I mean everything, even the mouse becomes stuck at whatever position it was in before the freeze. The only way to "fix" it is to restart the computer. I am at a loss to explain why this is happening. Any help is appreciated. I have already attempted a second clean install, and checked the ssd for errors. I have also tried running sfc.exe and dism. Neither of those options returned anything wrong. I would hate to move to a different anitvirus, but I need to get their computer back up.

I wonder what is causing thist behavior because I've had exactly the same issue after clean installation on my desktop pc back in december 2015 (when I definitely decided to switch to another AV).. Drivers wasn't the cause. It seems like it was happened when Avast tried to disable Defender.

[essexboy]

It may be worth turning off windows defender prior to installing Avast

[REDACTED]

I've already got windows defender disabled.

[essexboy]

What other programmes were installed prior to Avast going on

[bob3160]

@ Rasengan4774,
Since this isn't your topic, I suggest you start your own.

[REDACTED]

@ Rasengan4774,
Since this isn't your topic, I suggest you start your own.

What? Is this not the right forum for technical help?

[REDACTED]

What other programmes were installed prior to Avast going on

Firefox and Macrium Reflect

[essexboy]

OK the commonality there is macrium... Uninstall that and then install Avast, does that help

[bob3160]

@ Rasengan4774,
Since this isn't your topic, I suggest you start your own.

What? Is this not the right forum for technical help?

My apologies, it was malone.m who had jumped in.