Author Topic: Payed twice. Added ticket for refund, still no reaction from Avast  (Read 1527 times)

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Offline wplanken

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What is the average waiting time for Avast to answer on a ticket? I am waiting now for 9 days
Or is this just a farce to let people think that there is a possibility to register a complaint

Offline Asyn

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Re: Payed twice. Added ticket for refund, still no reaction from Avast
« Reply #1 on: April 02, 2016, 05:09:42 PM »
Post your ticket-ID.
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Offline Eddy

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Re: Payed twice. Added ticket for refund, still no reaction from Avast
« Reply #2 on: April 02, 2016, 05:09:59 PM »
avast is trying to handle tickets within 10 business days.
When the support people are really busy or have to check a lot to see where the problem is, it can take slightly longer.

Offline wplanken

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Re: Payed twice. Added ticket for refund, still no reaction from Avast
« Reply #3 on: April 02, 2016, 05:16:03 PM »
OK, thanks. then I have to wait one week extra

Online DavidR

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Re: Payed twice. Added ticket for refund, still no reaction from Avast
« Reply #4 on: April 02, 2016, 05:19:22 PM »
OK, thanks. then I have to wait one week extra

I would still post the support ticket ID number and we might be able to give it a bit of a nudge.
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