Avast community forum
Home
Help
Search
Login
Register
Avast WEBforum
»
Consumer Products
»
Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier)
(Moderators:
hectic-mmv
,
LudekS
,
chytil2
) »
Payed twice. Added ticket for refund, still no reaction from Avast
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: Payed twice. Added ticket for refund, still no reaction from Avast (Read 1941 times)
0 Members and 1 Guest are viewing this topic.
REDACTED
Guest
Payed twice. Added ticket for refund, still no reaction from Avast
«
on:
April 02, 2016, 05:07:42 PM »
What is the average waiting time for Avast to answer on a ticket? I am waiting now for 9 days
Or is this just a farce to let people think that there is a possibility to register a complaint
Logged
Asyn
Avast Überevangelist
Certainly Bot
Posts: 76037
Re: Payed twice. Added ticket for refund, still no reaction from Avast
«
Reply #1 on:
April 02, 2016, 05:09:42 PM »
Post your ticket-ID.
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
Eddy
Avast Evangelist
Maybe Bot
Posts: 31080
Watching (over?) you
Re: Payed twice. Added ticket for refund, still no reaction from Avast
«
Reply #2 on:
April 02, 2016, 05:09:59 PM »
avast is trying to handle tickets within 10
business
days.
When the support people are really busy or have to check a lot to see where the problem is, it can take slightly longer.
Logged
Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
REDACTED
Guest
Re: Payed twice. Added ticket for refund, still no reaction from Avast
«
Reply #3 on:
April 02, 2016, 05:16:03 PM »
OK, thanks. then I have to wait one week extra
Logged
DavidR
Avast Überevangelist
Certainly Bot
Posts: 88895
No support PMs thanks
Re: Payed twice. Added ticket for refund, still no reaction from Avast
«
Reply #4 on:
April 02, 2016, 05:19:22 PM »
Quote from: wplanken on April 02, 2016, 05:16:03 PM
OK, thanks. then I have to wait one week extra
I would still post the support ticket ID number and we might be able to give it a bit of a nudge.
Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
Print
Pages: [
1
]
Go Up
« previous
next »
Avast WEBforum
»
Consumer Products
»
Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier)
(Moderators:
hectic-mmv
,
LudekS
,
chytil2
) »
Payed twice. Added ticket for refund, still no reaction from Avast