be prepared for a nightmare!
I ran a scan, and of course at the end of it, it told me there were problems found that slowed my computer, and recommended that I purchase Cleanup. I finally did, but after I put in my CC info to pay for it, it kept rejecting it (I've since learned that bank credit/debit cards won't work), so I used PayPal instead. Oh yes, the charges went through, but no activation code came! I spent weeks going back and forth with Avast, filing a compliant via PayPal as well, I even sent photo evidence of my laptop screen to show the emails I got confirming the sale, and copy and pasted the original sales confirmation email that I'd received after paying by PayPal!
THEY, however, kept insisting they had no record of my purchase, then claimed they never had the correct email for me (even tho the original receipt came via email...hmmm), like that the "m" wasn't at the end of ".com" in my email address, and other excuses. Then out of the blue I see a refund in my bank account, and I get an email saying "we've disabled your license" and I've no longer got the product I wanted. WTF??!
But my laptop has been super laggy, freezing up and all that. running a scan indicates there are still problems that need attending, and I just don't have the computer savvy to figure this stuff out on my own, nor can I afford to take my Walmart-cheap laptop to be fixed for a higher price than I bought it for... I did do all the reformatting, making sure every little piece of Mcafee and Defender were uninstalled and/or stopped, too.
Today I decided to try again. I bought Cleanup and on the program on my laptop it instantly acknowledges it and said it was ACTIVATED. I paid $34.95 for it via the purchase link from the program on my laptop, but the email linked to a webpage on which the product was for sale for $29.95.
I checked my email for the confirmation and links, and find a messaged dated 2 days ago, but that wasn't there last night. It says my product is de-activated!
Five minutes later I get another email, thanking me for my purchase, with an activation code.
The receipt email tells me everything is good. I run the program, and as far as I know it seems to work (haven't checked for the problems yet).
Avast customer service doesn't seem to know their ass from their elbow, and they look for ways to say it's your own damn fault that there are problems with the way their product works, or that their sales process works.
If I discover there's a problem again today, I'm going to send a complaint to both the Consumer Protection Agency and the Better Business Bureau, get rid of all their products and find something else. Even if I have to just reinstall Defender or McAfee, it would be better than going through the nightmare I went through previously.
Good luck