Author Topic: Avast Secureline won't connect to any location  (Read 10317 times)

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Offline Asyn

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Re: Avast Secureline won't connect to any location
« Reply #15 on: April 19, 2016, 01:45:45 PM »
Hi Asyn, thanks. Yes, I did this previously and now again, didn't help. I then dug out my old laptop that I discharged last year which had an older avast version on it. There the vpn worked fine. After updating to the current version on that old laptop the VPN and other functions don't work anymore.
Might be a bug, wait for Davidek and/or submit a ticket: https://support.avast.com/support/tickets/new
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Secureline won't connect to any location
« Reply #16 on: April 19, 2016, 02:29:33 PM »
I submitted a ticket yesterday and just updated it with the follow-up info on what I did since then. Fingers crossed that help is coming ...

Offline Davidek

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Re: Avast Secureline won't connect to any location
« Reply #17 on: April 19, 2016, 03:31:54 PM »
This isn't an issue with SecureLine but an issue with our IPM (in product messaging).  Please post back here is you don't hear from support with another 24 hours and I will escalate it.

Best regards,

Davidek