Author Topic: Help  (Read 8679 times)

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Help
« on: April 17, 2016, 09:53:59 PM »
Can someone here tell me where to get help?  I have tried support on numerous occastions and never receive any response.

I have been a customer for several years.   I have done everything to get rid of a problem that began a few months ago.  There is a program or something else on my computer that I can't get rid of.  I don't even know what it is or what is causing the action I discuss below.  Avast can't find what is causing it when scans are done but I am really getting sick and tired of it. 

Any time that I am online a box appears in the lower right screen with ads in it.  Every time I click to another link, there it goes again.  It's called ads by ArcadeCake.  Also at the same time a new tab appears in the upper right of the screen that pulls up another link to another advertising site:  http://crpsro.com

Why is it that Avast doesn't detect it and toss it?  Can you help?

Offline essexboy

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Re: Help
« Reply #1 on: April 17, 2016, 10:00:06 PM »
OK lets have a look see

Please download Farbar Recovery Scan Tool and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Select  additions at the bottom
  • Press Scan button.

  • It will produce a log called FRST.txt in the same directory the tool is run from. 
  • Please attach both logs generated.

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Re: Help
« Reply #2 on: April 17, 2016, 10:09:02 PM »
Thank you!  I will give this a try.  So nice to hear from someone!

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Re: Help
« Reply #3 on: April 17, 2016, 10:21:48 PM »
Hi Again,

I'm getting a message that this type of file is not normally downloaded and could be harmful to my computer.  Is it okay to proceed?  I'm not a techie by any means so just let me know it will be ok to do this?

thanks

Offline essexboy

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Re: Help
« Reply #4 on: April 17, 2016, 10:23:14 PM »
Yes if it is windows click the more info link and select download/run anyway

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Re: Help
« Reply #5 on: April 17, 2016, 10:51:40 PM »
Okay, scan is finally finished.  Here are the files.

REDACTED

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Re: Help
« Reply #6 on: April 17, 2016, 11:10:30 PM »
Did you get the files - Was it you that has downloaded them twice?  Do I have to remove this post and am I now at risk?  Just askin.

Offline essexboy

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Re: Help
« Reply #7 on: April 17, 2016, 11:12:07 PM »
You can remove the logs now if you so wish

After this run let me know what problems remain

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
zip:
HKLM-x32\...\Run: [TranslationBuddy EPM Support] => C:\Program Files (x86)\TranslationBuddy_5e\bar\1.bin\5emedint.exe [18688 2016-02-02] (Mindspark)
HKU\S-1-5-21-224097245-3312174469-3962227360-1000\...\Run: [UpdateAdmin] => C:\Users\Patty Baldwin\AppData\Local\UpdateAdmin\UpdateAdmin.exe /RUN
URLSearchHook: HKLM-x32 - (No Name) - {3ee8d0be-f450-4ef2-97b9-ac2222d14db3} - No File
URLSearchHook: HKLM-x32 - iWin Toolbar - {ce0c2586-da36-452b-acdb-320d9bcb19bf} - C:\Program Files (x86)\iWin\tbiWin.dll (Conduit Ltd.)
URLSearchHook: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 - (No Name) - {4c60e5ab-5c68-4c59-abaa-885010b24b32} - C:\Program Files (x86)\FromDocToPDF_65\bar\1.bin\65SrcAs.dll No File
URLSearchHook: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 - (No Name) - {151e0e34-9665-43b7-8584-4d482bf3ca59} - C:\Program Files (x86)\TranslationBuddy_5e\bar\1.bin\5eSrcAs.dll (Mindspark)
SearchScopes: HKLM-x32 -> {9a216821-0ec5-49a3-85ac-fb72ae79a1e8} URL = hxxp://search.tb.ask.com/search/GGmain.jhtml?p2=^Y6^xdm203^S11387^us&si=awuseasypdfconverter153864&ptb=4962ED45-90A0-4CF5-B41B-92761DB65446&ind=2014110617&n=780ce399&psa=&st=sb&searchfor={searchTerms}
SearchScopes: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> {2E00D31D-D171-423D-836D-1A4D7EA7F1A9} URL = hxxp://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT3292715&CUI=UN23530332576246221&UM=2
SearchScopes: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> {8776D662-D6EE-42EE-B626-33CD593E1691} URL = hxxp://www.cassiopessa.com/results.php?f=4&q={searchTerms}&a=csp_tight14_15_25&cd=2XzuyEtN2Y1L1QzutDtDtBtAyD0AtDyC0E0F0CzytA0D0FyCtN0D0Tzu0StCtByCyBtN1L2XzutAtFtCtCtFtAtFtCtN1L1CzutN1L1G1B1V1N2Y1L1Qzu2StAyCtB0B0E0F0B0DtGtByDyDtBtGtAyB0CzztGyCzy0AyBtGtCyBtBzyyEyDzzzyyD0D0DyE2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyCzyzytAtCyC0EtDtGzztB0E0DtGyE0BtC0FtG0AyCyEtCtG0EyB0E0C0EyBzz0DtDtAtAyD2QtN0A0LzutBtN1B2Z1V1T1S1NzuzztBtB&cr=1886292077&ir=
SearchScopes: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> {9143e921-7c9a-4d27-ac43-eaccc78cc55a} URL = hxxp://astromenda.com/results.php?f=4&q={searchTerms}&a=ast_dnldstr_14_34_ie&cd=2XzuyEtN2Y1L1QzutDtDtBtAyD0AtDyC0E0F0CzytA0D0FyCtN0D0Tzu0SzyyCtBtN1L2XzutBtFtBtCtFtCzztFyBtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2SyDtByBtB0F0D0CzytGyE0A0DyDtG0EtAtAtDtGyE0ByDzztGtDyE0Azy0EyCyByByE0B0C0E2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAtDtAzytCzy0E0DtGyEtA0DzztG0FtCtCyDtG0B0BzytDtGtCtDyDyD0D0AyD0BzytByEzz2Q&cr=1260974177&ir=
SearchScopes: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> {9a216821-0ec5-49a3-85ac-fb72ae79a1e8} URL = hxxp://search.tb.ask.com/search/GGmain.jhtml?p2=^Y6^xdm203^S11387^us&si=awuseasypdfconverter153864&ptb=4962ED45-90A0-4CF5-B41B-92761DB65446&ind=2014110617&n=780ce399&psa=&st=sb&searchfor={searchTerms}
BHO-x32: No Name -> {dafcc24f-ff8f-4df8-a6d8-c4f8111181df} -> No File
Toolbar: HKLM - iWin Games Toolbar - {c29f28ce-1c64-483d-80cc-05ab2aff3e5c} - C:\Program Files (x86)\iwingamestoolbar\encyclopediabritannicagamesbarX64.dll [2013-12-04] ()
Toolbar: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> No Name - {724D43A0-0D85-11D4-9908-00400523E39A} -  No File
Toolbar: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> No Name - {4E7BD74F-2B8D-469E-85B2-BC27FE9AAE2E} -  No File
Toolbar: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> No Name - {3EE8D0BE-F450-4EF2-97B9-AC2222D14DB3} -  No File
Toolbar: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> No Name - {A3C5F699-F046-47E7-8011-06269BC6ED24} -  No File
FF SearchPlugin: C:\Users\Patty Baldwin\AppData\Roaming\Mozilla\Firefox\Profiles\3mtm3odz.default\searchplugins\askcom.xml [2014-06-13]
FF SearchPlugin: C:\Users\Patty Baldwin\AppData\Roaming\Mozilla\Firefox\Profiles\3mtm3odz.default\searchplugins\Astromenda.xml [2015-05-04]
FF SearchPlugin: C:\Users\Patty Baldwin\AppData\Roaming\Mozilla\Firefox\Profiles\3mtm3odz.default\searchplugins\cassiopesa.xml [2015-06-22]
FF SearchPlugin: C:\Users\Patty Baldwin\AppData\Roaming\Mozilla\Firefox\Profiles\3mtm3odz.default\searchplugins\conduit.xml [2013-09-05]
FF Extension: Protect Me - C:\Users\Patty Baldwin\AppData\Roaming\Mozilla\Firefox\Profiles\3mtm3odz.default\Extensions\protectme@protectme.com [2013-04-19] [not signed]
FF Extension: iWin Games Toolbar - C:\Users\Patty Baldwin\AppData\Roaming\Mozilla\Firefox\Profiles\3mtm3odz.default\Extensions\{c29f28ce-1c64-483d-80cc-05ab2aff3e5c} [2014-11-13] [not signed]
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin2.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin3.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin4.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin5.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin6.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin7.dll => No File
CHR Extension: (SearchFlyBar2) - C:\Users\Patty Baldwin\AppData\Local\Google\Chrome\User Data\Default\Extensions\hgiifhjbblnglipdbpdgagphlcbililb [2013-12-01] [UpdateUrl: hxxp://autoupdate.chromewebtb.conduit-services.com/sb/?productId=CT3292715&extensionData=\u003Cextension_data\u003E] <==== ATTENTION
CHR HKU\S-1-5-21-224097245-3312174469-3962227360-1000\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [hgiifhjbblnglipdbpdgagphlcbililb] - C:\Users\Patty Baldwin\AppData\Local\CRE\hgiifhjbblnglipdbpdgagphlcbililb.crx [2013-08-20]
2016-04-03 10:02 - 2016-04-03 10:02 - 01031493 _____ ( ) C:\Users\Patty Baldwin\Downloads\FlashPlayer_Updater(4).exe
2016-04-03 10:01 - 2016-04-03 10:01 - 01031493 _____ ( ) C:\Users\Patty Baldwin\Downloads\FlashPlayer_Updater(3).exe
2016-04-03 09:59 - 2016-04-03 10:00 - 01031493 _____ ( ) C:\Users\Patty Baldwin\Downloads\FlashPlayer_Updater(2).exe
2016-03-25 22:04 - 2016-03-25 22:04 - 00000000 ____D C:\Users\Patty Baldwin\AppData\Local\TranslationBuddy_5e
2016-03-25 22:03 - 2016-03-25 22:03 - 00000000 ____D C:\Users\Patty Baldwin\AppData\LocalLow\TranslationBuddy_5e
2016-03-25 22:02 - 2016-03-25 22:02 - 00000000 ____D C:\Program Files (x86)\TranslationBuddy_5e
2016-03-19 15:37 - 2016-03-19 15:37 - 01013128 _____ (Pokocefo ) C:\Users\Patty Baldwin\Downloads\FlashPlayer_Updater.exe
2016-03-19 15:37 - 2016-03-19 15:37 - 01013128 _____ (Pokocefo ) C:\Users\Patty Baldwin\Downloads\FlashPlayer_Updater(1).exe
2015-06-21 12:22 - 2015-06-21 12:22 - 0000064 _____ () C:\Users\Patty Baldwin\AppData\Local\220d35f2fa61083a6bb003c444a0091a
Task: {0501B628-4D18-4194-BB0F-77ED8A7AABB3} - System32\Tasks\ArcadeCakeMix-Patty Baldwin => Rundll32.exe "C:\Users\Patty Baldwin\AppData\Local\ArcadeCake\cakemix.dll",#1
Task: {2DE4FEBF-BB2E-413B-94C3-C2A11FA4502A} - System32\Tasks\ProPCCleaner_Start => C:\Program Files (x86)\Pro PC Cleaner\ProPCCleaner.exe <==== ATTENTION
Task: {9E79F06B-E182-457D-AAAE-FC9695AE1E4A} - System32\Tasks\UpdateAdmin => C:\Users\Patty Baldwin\AppData\Local\UpdateAdmin\UpdateAdmin.exe <==== ATTENTION
Task: C:\Windows\Tasks\Anti Malware Startup.job => C:\Program Files (x86)\Anti Malware\Anti Malware.exe
Task: C:\Windows\Tasks\ArcadeCakeBake-Patty Baldwin.job => C:\Windows\SysWOW64\rundll32.exeDC:\Users\Patty Baldwin\AppData\Local\ArcadeCake\cakebake.dll
Task: C:\Windows\Tasks\ArcadeCakeMix-Patty Baldwin.job => C:\Windows\SysWOW64\rundll32.exeAC:\Users\Patty Baldwin\AppData\Local\ArcadeCake\cakemix.dll
C:\Users\Patty Baldwin\AppData\Local\UpdateAdmin
C:\Users\Patty Baldwin\AppData\Local\ArcadeCake
C:\Program Files (x86)\Pro PC Cleaner
C:\Program Files (x86)\Anti Malware
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S0].txt as well.

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Re: Help
« Reply #8 on: April 17, 2016, 11:27:31 PM »
Sorry, I got knocked off.  Still scanning.  Will reply when complete.

Offline DavidR

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Re: Help
« Reply #9 on: April 17, 2016, 11:34:50 PM »
Did you get the files - Was it you that has downloaded them twice?  Do I have to remove this post and am I now at risk?  Just askin.

If you wish to remove the logs you attached, just navigate to the post they are in and click the Modify button in that post. When the Modify screen appears click the 'Attachments and other options' that you used to attach them.

You should then be able to remove the those attachments, see image example, click to expand.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Eddy

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Re: Help
« Reply #10 on: April 17, 2016, 11:53:23 PM »
It was me who also downloaded them.

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Re: Help
« Reply #11 on: April 18, 2016, 12:12:02 AM »
Okay, it finally finished.  Log is attached.  Closing down for your final step.

REDACTED

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Re: Help
« Reply #12 on: April 18, 2016, 12:52:14 AM »
Okay, here you go.  I had to run it twice as it failed half way through, not sure why.  Anyway, the final report is attached.  It's "almost" gone.  There is now a popup with an error read that comes up every time I add or change a link.  Not getting the ad anymore nor the new tab at the top of the browser, but I do get this error read instead:

RunDLL

There was a problem starting C:\Users\Patty
Baldwin\AppData\Local\ArcadeCake\cakebake.dll

The specified module could not be found.

« Last Edit: April 18, 2016, 03:22:03 AM by allbizsvcs »

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Re: Help
« Reply #13 on: April 18, 2016, 03:18:25 AM »
I've just realized that I now have one more situation.  After running all of this stuff I have lost all my games.  Everything...10 years worth.  If you could let me know about that screen that keeps coming up, I'd appreciate it.  Thank you.

REDACTED

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Re: Help
« Reply #14 on: April 18, 2016, 07:29:49 AM »
Hello essexboy, did you get that adw cleaner log?  I'm attaching it here again.

Thank you.