Author Topic: Am I paying for 2 Premiere subscriptions for the one computer?  (Read 2121 times)

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My received a notice from Avast that my subscription is due and upon checking my Avast account it seems I have 2 subscriptions for the one computer.

One of the subscriptions(#1)  says payment is due very soon and it will auto-renew the subscription. On checking the last activity date, it says January (?)

The other subscription(#2) says renewal is not due for a few months and this subscription shows my recent activity as being today - I know that this subscription date is the due date for my Avast account renewal.

How do I sort this out so that I am only using one subscription(#2) - and how do I stop being charged soon, for the subscription which is not active.

Many thanks



Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Am I paying for 2 Premiere subscriptions for the one computer?
« Reply #2 on: April 19, 2016, 11:30:52 AM »
https://www.avast.com/faq.php?article=AVKB126

Check if they really are for the same product.
Often people have a subscription for e.g. the av and one for the VPN or CleanUp and forgot about it.

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Re: Am I paying for 2 Premiere subscriptions for the one computer?
« Reply #3 on: April 19, 2016, 12:49:54 PM »
Thankyou for your replies - I will follow up on this now.
Much appreciated.

Offline Asyn

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Re: Am I paying for 2 Premiere subscriptions for the one computer?
« Reply #4 on: April 19, 2016, 12:50:29 PM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0