as quick test it's good enough ...
No it is not even near good enough or decent.
Let's say I call you and you are sitting on the toilet.
You don't pick up the phone within two minutes.
Does that mean you always need more than two minutes to pick up the phone?
Come on...
And yes, the current third party that avast is using should also go down the drain just like IYogi.
If I look at the amount of complaints when avast still was using IYogi and before Moroni started handling things and how it is now...
Things sure have been improved a lot.
And yes, there is still (a lot?) of room for improvement.
e.g.
The ticket system.
Response times where reduced quit a lot, but then came the holidays (Christmas etc.)
And guess what, the response time increased a lot.
The reason...
The internet is (as they say) 24/7 and avast didn't realized that sadly enough.
So, many people that are handling the tickets where free, leaving the ones that weren't with more tickets that they could handle.
