Hi, I've completed this twice, I'll explain what happened. I followed the instructions given, tried to logon with Halifax, same result, round in circles with the same two pages. I then went to log back onto this forum and noted that when I started to enter my email address my full email address was offered. I expected that this would not happen having cleared everything so I cleared everything again from the beginning of time (all boxes ticked). Next I started to logon to this forum and this time was not automatically offered my full email address. However when I tried to logon to the Halifax nothing had changed, round in the same circle as before and on each occasion requesting the same characters from my new memorable information. In short, it didn't work.