Author Topic: Updated Avast and now Avast Firewall is disconnecting my VPN  (Read 3592 times)

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Offline lightinabox

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Updated Avast and now Avast Firewall is disconnecting my VPN
« on: April 16, 2016, 05:21:45 PM »
I recently updated my Avast IS to the latest version. After doing so, I have not been able to connect to my VPN (Am using EarthVPN) successfully as it always gets disconnected after a couple or so minutes. When I turn off Avast Firewall, it stops doing that. How can I get Firewall to stop disconnecting my VPN connection? I am not going to switch to Secureline, sorry.

Help, please.


« Last Edit: April 16, 2016, 05:27:32 PM by lightinabox »

Offline Asyn

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Re: Updated Avast and now Avast Firewall is disconnecting my VPN
« Reply #1 on: April 16, 2016, 05:43:49 PM »
- Which version of Avast IS..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
W8.1 [x64] - Avast PremSec 22.5.7263.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline lightinabox

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Re: Updated Avast and now Avast Firewall is disconnecting my VPN
« Reply #2 on: April 16, 2016, 06:03:33 PM »
Avast IS version 11.2.2261

Windows 10 Home
Version 1511
OS Build 10586.218
64-bit

Can't find Service Pack info...

No other security software installed.

Offline Asyn

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Re: Updated Avast and now Avast Firewall is disconnecting my VPN
« Reply #3 on: April 16, 2016, 06:34:01 PM »
First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:
1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast PremSec 22.5.7263.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline lightinabox

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Re: Updated Avast and now Avast Firewall is disconnecting my VPN
« Reply #4 on: April 16, 2016, 08:30:43 PM »
It didn't work. Why would it suddenly start doing this? I've wasted so much time trying to figure this out...

Offline Asyn

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Re: Updated Avast and now Avast Firewall is disconnecting my VPN
« Reply #5 on: April 16, 2016, 08:34:01 PM »
Might be a bug, wait for one of the devs and/or submit a ticket: https://support.avast.com/support/tickets/new
W8.1 [x64] - Avast PremSec 22.5.7263.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline lightinabox

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Re: Updated Avast and now Avast Firewall is disconnecting my VPN
« Reply #6 on: April 18, 2016, 08:27:07 AM »
Seems a 6-year paying user doesn't mean a thing to Avast and wants me to revert back to Avast Free. 2 days and no response for my ticket. Avira looks more promising by the day...

Offline Asyn

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Re: Updated Avast and now Avast Firewall is disconnecting my VPN
« Reply #7 on: April 18, 2016, 08:39:58 AM »
Be patient, it can take up to 7 business days.
W8.1 [x64] - Avast PremSec 22.5.7263.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

krystian.sroka@wroclaw.home.pl

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Re: Updated Avast and now Avast Firewall is disconnecting my VPN
« Reply #8 on: April 27, 2016, 12:34:29 PM »
Same here - tried to add number of rules to firewall and play around with various combination of settings but no luck. Is there any forecast as to when a fix to this annoying behaviour is available?

Offline Asyn

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Re: Updated Avast and now Avast Firewall is disconnecting my VPN
« Reply #9 on: April 27, 2016, 01:05:32 PM »
Not yet, best you submit a ticket as well.
W8.1 [x64] - Avast PremSec 22.5.7263.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0