Author Topic: Unable to connect to the internet when using Avast Premier  (Read 5003 times)

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Hello,
I suspect this would have been covered before so please feel free to point me to an existing thread, I have searched but I couldn't find anything.
Following a recent issue with Windows I have formatted my hard drive, now when Avast is installed I have to have Web Shield and Secure DNS turned off otherwise I either cannot connect to the internet at all or pages will not load correctly.
I wonder if somebody could help me resolve the issue please. I am running Vista.
« Last Edit: May 05, 2016, 01:08:26 PM by rperyer »

Offline Be Secure

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Re: Unable to connect to the internet when using Avast Premier
« Reply #1 on: May 05, 2016, 01:26:34 PM »
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
PC- Windows10 EDU 64Bit,avast! free 21.1.2449,uBlock Origin,NVT_OSA,GoogleChrome(64bit),CCleaner,Unchecky,ZAM Free,Shadow Defender.
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Re: Unable to connect to the internet when using Avast Premier
« Reply #2 on: May 05, 2016, 01:40:57 PM »
Vista Premium 32bit
Windows defender
I had Avast Premier installed before formatting and didn't have any issues previously.

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Re: Unable to connect to the internet when using Avast Premier
« Reply #3 on: May 05, 2016, 02:04:37 PM »
Vista Premium 32bit
Windows defender
I had Avast Premier installed before formatting and didn't have any issues previously.
Pls answer my questions properly....
- Which Avast! build version..?
Do u try repair?
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

« Last Edit: May 05, 2016, 02:18:08 PM by Be Secure »
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Offline bob3160

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Re: Unable to connect to the internet when using Avast Premier
« Reply #4 on: May 05, 2016, 02:20:55 PM »
Have you done all of the updates to Vista since re-installing ???
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Unable to connect to the internet when using Avast Premier
« Reply #5 on: May 05, 2016, 02:38:42 PM »

Pls answer my questions properly....
- Which Avast! build version..?
Do u try repair?
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
Program version 11.2.2262
Virus def 160505-0
Is that what you needed?
I have tried what you sugested but unfortunately it didn't make any difference. I did get the following message;
Failed to load language dll
llanguage path: 1033\UILangRes.dll

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Re: Unable to connect to the internet when using Avast Premier
« Reply #6 on: May 05, 2016, 02:40:04 PM »
Have you done all of the updates to Vista since re-installing ???
Hello, thanks for the reply.
If you mean the update engine, virus and program options, then yes I have run all of those.

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Re: Unable to connect to the internet when using Avast Premier
« Reply #7 on: May 05, 2016, 02:42:27 PM »
Have you done all of the updates to Vista since re-installing ???
Hello, thanks for the reply.
If you mean the update engine, virus and program options, then yes I have run all of those.
No he means all of the updates to Vista since re-installing.
PC- Windows10 EDU 64Bit,avast! free 21.1.2449,uBlock Origin,NVT_OSA,GoogleChrome(64bit),CCleaner,Unchecky,ZAM Free,Shadow Defender.
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Re: Unable to connect to the internet when using Avast Premier
« Reply #8 on: May 05, 2016, 02:44:16 PM »
Have you done all of the updates to Vista since re-installing ???
Hello, thanks for the reply.
If you mean the update engine, virus and program options, then yes I have run all of those.
No he means all of the updates to Vista since re-installing.
Precisely. :)
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Unable to connect to the internet when using Avast Premier
« Reply #9 on: May 05, 2016, 02:48:02 PM »
Have you done all of the updates to Vista since re-installing ???
Hello, thanks for the reply.
If you mean the update engine, virus and program options, then yes I have run all of those.
No he means all of the updates to Vista since re-installing.
Precisely. :)
I'm sorry, I don't know how I managed to read Vista as Avast. Yes I have done all of the updates.

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Re: Unable to connect to the internet when using Avast Premier
« Reply #11 on: May 05, 2016, 03:41:57 PM »
Fresh install Avast! from here http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe  ;)
Hello, thank you for the link, unfortuntely it's made no difference. I can only connect when Secure DNS and Web Shield are disabled.

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Re: Unable to connect to the internet when using Avast Premier
« Reply #12 on: May 05, 2016, 03:49:57 PM »
Fresh install Avast! from here http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe  ;)
Hello, thank you for the link, unfortuntely it's made no difference. I can only connect when Secure DNS and Web Shield are disabled.
So if  this is not work pls create a Support ticket and wait for Avast! reply.https://support.avast.com/support/tickets/new Hope this help you.
PC- Windows10 EDU 64Bit,avast! free 21.1.2449,uBlock Origin,NVT_OSA,GoogleChrome(64bit),CCleaner,Unchecky,ZAM Free,Shadow Defender.
Security Enthusiast

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Re: Unable to connect to the internet when using Avast Premier
« Reply #13 on: May 05, 2016, 03:59:09 PM »
Fresh install Avast! from here http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe  ;)
Hello, thank you for the link, unfortuntely it's made no difference. I can only connect when Secure DNS and Web Shield are disabled.
So if  this is not work pls create a Support ticket and wait for Avast! reply.https://support.avast.com/support/tickets/new Hope this help you.
Thank you. I've raised a ticket.