Author Topic: Sorry, but your product and whole company is one big mess  (Read 65943 times)

0 Members and 1 Guest are viewing this topic.

Offline Charyb-0

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 2508
Re: Sorry, but your product and whole company is one big mess
« Reply #120 on: April 22, 2016, 09:46:17 PM »
It breaks my heart to read those comments, especially given most of them come from our most loyal users (some of them with Avast for 10+ years!).

I understand that any forward-looking statement about upcoming improvements will likely not sound very credible at this point, so let me just say that I will personally do my very best to win RejZoR (and all others who have left us) back. And I think I will need y'all's help with fixing the 'mess' -- do you think you could help us?

Thanks
Vlk
You have asked for help but have not given instructions regarding how you want us to help.

Offline RejZoR

  • Polymorphic Sheep
  • Serious Graphoman
  • *****
  • Posts: 9408
  • We are supersheep, resistance is futile!
    • RejZoR's Flock of Sheep
Re: Sorry, but your product and whole company is one big mess
« Reply #121 on: April 22, 2016, 11:00:57 PM »
We've been saying it for a VERY long time and no one listened. And here we are...
Visit my webpage Angry Sheep Blog

Offline Alikhan

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2220
Re: Sorry, but your product and whole company is one big mess
« Reply #122 on: April 22, 2016, 11:06:44 PM »
We've been saying it for a VERY long time and no one listened. And here we are...

I think we might as well give up waiting.

There hasn't been any follow up reply from Avast regarding the situation at all.
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

Offline Coolmario88

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1556
  • Bronies make the web go round
Re: Sorry, but your product and whole company is one big mess
« Reply #123 on: April 23, 2016, 03:05:09 AM »
We've been saying it for a VERY long time and no one listened. And here we are...

I think we might as well give up waiting.

There hasn't been any follow up reply from Avast regarding the situation at all.
I asked VLk by e-mail a while back telling how i think they should listen to us and that they might be headed in the wrong direction on the way they are kinda doing things.. (at least thats my opinion)


Quote
e-mail from VLK:
We actually have a bunch of improvements in the pipeline, so timing is a bit strange (with all the stuff happening on the forum) but I totally think we're headed in the right direction.
OS: Windows 11 64-bit
Webbrowser: Mozilla Firefox
PC Specs: Intel i5-12400f, Nvidia RTX 3050, 16gb ram, 1.5TB SSD(s).

Offline stibi

  • Sr. Member
  • ****
  • Posts: 383
Re: Sorry, but your product and whole company is one big mess
« Reply #124 on: April 23, 2016, 11:30:43 AM »
.. from VLK:
We actually have a bunch of improvements in the pipeline, so timing is a bit strange
Timing is always a bit strange ...

Quote
but I totally think we're headed in the right direction.
And which of us customers believe that?

Offline Secondmineboy

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3645
Re: Sorry, but your product and whole company is one big mess
« Reply #125 on: April 23, 2016, 01:37:44 PM »
We've been saying it for a VERY long time and no one listened. And here we are...

I think we might as well give up waiting.

There hasn't been any follow up reply from Avast regarding the situation at all.
I asked VLk by e-mail a while back telling how i think they should listen to us and that they might be headed in the wrong direction on the way they are kinda doing things.. (at least thats my opinion)


Quote
e-mail from VLK:
We actually have a bunch of improvements in the pipeline, so timing is a bit strange (with all the stuff happening on the forum) but I totally think we're headed in the right direction.

I would like to know what this stuff is thats coming up :) I hope not more bloatware but instead automated exploit protection, automated crypto protection and similar. And better anti-phishing too.
Windows 10 1909, 4 GB DDR3 RAM, 500 GB 5400 RPM HDD, 1366 by 768 LCD Screen, Intel Core i3 5010U Dual Core, Intel HD Graphics 5500
HUAWEI P30 Pro. Android 10

Offline giogio

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 4088
Re: Sorry, but your product and whole company is one big mess
« Reply #126 on: April 23, 2016, 01:55:51 PM »
I don't know if it's related or not.. but two/three weeks ago when I've reported some new malwares not detected from avast, they took at least two/three days to add them to the virus database. Instead, some days ago, I've reported two new fresh malwares and in both cases they were added to the avast virus database in a couple of hours..  :)
« Last Edit: April 23, 2016, 01:57:31 PM by giogio »
Prima di scrivere sul forum per favore leggi le istruzioni qui https://forum.avast.com/index.php?topic=144453.0
Non inviatemi MP per supporto,grazie-No support PM please
Home: E8400-4GB RAM-500GB HDD-Win10.0.15063x64-Avast! Free 17.3.2291-CryptoPrevent-MBAM 2.2free-Chrome 57(uBlock origin)-TB52
Work: i5-2400-4GB RAM-500GB HDD-Win 7sp1x64-Avast!Business Security 12.3.2515,     
Cloud Console 2.18
-FF52-TB52

Offline Secondmineboy

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3645
Re: Sorry, but your product and whole company is one big mess
« Reply #127 on: April 23, 2016, 02:08:24 PM »
I don't know if it's related or not.. but two/three weeks ago when I've reported some new malwares not detected from avast, they took at least two/three days to add them to the virus database. Instead, some days ago, I've reported two new fresh malwares and in both cases they were added to the avast virus database in a couple of hours..  :)

Nice to see, maybe there was a reason behind it taking so long like a messed up automated analysis system or Updates to it so it was
unavailable.
Windows 10 1909, 4 GB DDR3 RAM, 500 GB 5400 RPM HDD, 1366 by 768 LCD Screen, Intel Core i3 5010U Dual Core, Intel HD Graphics 5500
HUAWEI P30 Pro. Android 10

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 7168
  • When you think you know, Think Again
Re: Sorry, but your product and whole company is one big mess
« Reply #128 on: April 23, 2016, 05:39:55 PM »
We've been saying it for a VERY long time and no one listened. And here we are...

I think we might as well give up waiting.

There hasn't been any follow up reply from Avast regarding the situation at all.
I asked VLk by e-mail a while back telling how i think they should listen to us and that they might be headed in the wrong direction on the way they are kinda doing things.. (at least thats my opinion)


Quote
e-mail from VLK:
We actually have a bunch of improvements in the pipeline, so timing is a bit strange (with all the stuff happening on the forum) but I totally think we're headed in the right direction.

Personally, given his position in "the company" I wouldn't expect him to say anything but that!
Come to think of it in all the years I've been on the forum I don't believe I have seen VLK say anything negative against "the company" or the direction taken over the last several years
Please correct me if I'm mistaking.

Offline Alikhan

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2220
Re: Sorry, but your product and whole company is one big mess
« Reply #129 on: April 23, 2016, 06:02:46 PM »
Quote
e-mail from VLK:
We actually have a bunch of improvements in the pipeline, so timing is a bit strange (with all the stuff happening on the forum) but I totally think we're headed in the right direction.

That's a very vague statement - what improvements are we going to see?

Just by having some improvements doesn't necessarily mean that they will work and take Avast to the right direction.

This all was said when AutoSandbox came in, same for Deepscreen and even NG.

Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

REDACTED

  • Guest
Re: Sorry, but your product and whole company is one big mess
« Reply #130 on: April 25, 2016, 07:34:18 AM »
Sad to see RejZoR go.  I will miss him.  I do understand how he feels.

However, I'm about to update to the current version Free, BUT...  I've found only the File Shield and Home Network Security are necessary.  Yes, I'm Old School, I don't see the need for all the addons, just like when Opera aped Netscape to produce an "Internet Suite" which--after all was said and done--was less functional than having all separate programs specialising in their primary function.

So...  ATM I'm happy with Avast!, it seems to be protecting my box and network quite happily with my minimal settings, and using the exclusions to--sadly--"protect" some files from the AV.  The hosts file comes to mind...

As long as the File Shield works, I'll be a free-loader!

Gordon.

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37588
  • Not a avast user
Re: Sorry, but your product and whole company is one big mess
« Reply #131 on: April 25, 2016, 07:41:53 AM »
Quote
As long as the File Shield works, I'll be a free-loader!
Webshield is the shield that detect the infected websites before the malicious code enter your computer ....


Offline Vlk

  • Avast CEO
  • Serious Graphoman
  • *
  • Posts: 11658
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
Re: Sorry, but your product and whole company is one big mess
« Reply #132 on: April 25, 2016, 09:24:49 AM »
Thanks for all the feedback -- often harsh but not unjustified. We have some interesting news coming soon.
In the meanwhile, I will close this thread as I feel that after 10 pages full of discussions, the message is pretty clear and there's no need to flog a dead horse...

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.