Author Topic: 5 days no reply!!  (Read 2391 times)

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5 days no reply!!
« on: April 26, 2016, 04:13:09 PM »
Hi,
My ticket #292612 is 5 days being processed. It is about my Avast 7 license that bought a year ago cannot be used. Please expedite.
TQ.

Offline DavidR

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Re: 5 days no reply!!
« Reply #1 on: April 26, 2016, 04:38:15 PM »
It can take up to 10 working days.

Why can't it be used, what errors are displayed or given ?

A license is active from when you purchase it not from when you first use it.

If you purchased a license for avast 7 that would be well over a year ago as avast is on version 11 now. Whilst you could still purchase a license if you had avast 7 it would be somewhat unusual and it may not work on a very old avast version.
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Offline Eddy

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Re: 5 days no reply!!
« Reply #2 on: April 26, 2016, 05:55:24 PM »
Avast 7 at least 3 years old.
I very much doubt you bought a license for it a year ago.
Where and how did you buy the license for it?
If you bought the license through a legitimate site, the license would be for avast 2015

Offline DavidR

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Re: 5 days no reply!!
« Reply #3 on: April 26, 2016, 06:17:56 PM »
<snip>
If you bought the license through a legitimate site, the license would be for avast 2015

That isn't entirely correct as I don't believe avast sell licenses for a specific avast version. The license lasts for a year and during that period you could change avast versions, but it is still valid for a year (from the date of purchase).
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security