Author Topic: Cannot install avast in a new computer windows 10  (Read 2753 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Cannot install avast in a new computer windows 10
« on: April 28, 2016, 09:06:22 AM »
Hi ,
when i try to install avast antivirus software i receive a error and it was not installing, please see below the log details for your ref... kindly advise what should be done.
thanks
Muthu Prakash

Quote
2016-04-28 06:14:17Infoinstcont[4148,1108]--
2016-04-28 06:14:17Infoinstcont[4148,1108]2016/04/28 06:14:17 START: Avast installer/updater
2016-04-28 06:14:17Infoinstup[4148,1108]Command: '"C:\Users\Admin\AppData\Local\Temp\_av_iup.tm~a07040\instup.exe"  /edition:1 /ga_clientid:c43b8fb1-6896-4056-8d46-a36685eca4bf /guid:f183ba1d-8165-48fb-8b2c-59b924cd2af3 /prod:ais /sfx /sfxstorage:C:\Users\Admin\AppData\Local\Temp\_av_iup.tm~a07040'
2016-04-28 06:14:17Infoinstup[4148,1108]CPU: Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz,4
2016-04-28 06:14:17Infoinstup[4148,1108]OS: Windows 10 (10.0.10586) x64
2016-04-28 06:14:17Infoinstup[4148,1108]Memory: 55% load. Phys:1817060/4083992K free, Page:4194303/4194303K free, Virt:4083864/4194176K free
2016-04-28 06:14:17Infoinstup[4148,1108]DISKs: C:\ - 78GB free / 127GB total
2016-04-28 06:14:17Infoinstup[4148,1108]DISKs: D:\ - 94GB free / 156GB total
2016-04-28 06:14:17Infoinstup[4148,1108]DISKs: F:\ - 67GB free / 166GB total
2016-04-28 06:14:17Infoinstup[4148,1108]Running module version: instup.exe - '11.2.2738.0'
2016-04-28 06:14:17Infoinstup[4148,1108]Running module version: Instup.dll - '11.2.2738.0'
2016-04-28 06:14:17Infosimutex[4148,1108]Checking for the mutex ownership.
2016-04-28 06:14:17Infosimutex[4148,1108]The mutex is signaled. We are owners of the mutex.
2016-04-28 06:14:17Infoservers[4148,1108]Server definition(s) loaded for 'C:\Users\Admin\AppData\Local\Temp\_av_iup.tm~a07040\servers.def': 29 (maintenance:0)
2016-04-28 06:14:17Infopkgproduct[4148,1108]LoadPartInfo: program = prg_ais-b0208d6 returned 0x00000000
2016-04-28 06:14:17Infopkgproduct[4148,1108]LoadPartInfo: setup = setup_ais-b0208d6 returned 0x00000000
2016-04-28 06:14:17Infopkgproduct[4148,1108]LoadUatInfo: uat.vpx returned 0x00000000
2016-04-28 06:14:17Infopkgengine[4148,1108]LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded.
2016-04-28 06:14:17Infopkguat[4148,1108]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: program, installed_ver: ffffffff, latest_ver: b0208d6
2016-04-28 06:14:17Infopkgengine[4148,1108]LoadLatestProdAndParts: part file part-prg_ais-b0208d6.vpx was successfully loaded.
2016-04-28 06:14:17Infopkguat[4148,1108]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: setup, installed_ver: ffffffff, latest_ver: b0208d6
2016-04-28 06:14:17Infopkgengine[4148,1108]LoadLatestProdAndParts: part file part-setup_ais-b0208d6.vpx was successfully loaded.
2016-04-28 06:14:17Infopkgproduct[4148,1108]LoadPartInfo: iex = iex-6 returned 0x00000000
2016-04-28 06:14:17Infopkgproduct[4148,1108]LoadPartInfo: jrog2 = jrog2-109c returned 0x00000000
2016-04-28 06:14:17Infopkgproduct[4148,1108]LoadPartInfo: vps = vps_win32-16042700 returned 0x00000000
2016-04-28 06:14:17Infopkgengine[4148,1108]LoadLatestProdAndParts: product file 'prod-vps.vpx' was successfully loaded.
2016-04-28 06:14:17Infopkgengine[4148,1108]LoadLatestProdAndParts: part file part-iex-6.vpx was successfully loaded.
2016-04-28 06:14:17Infopkgengine[4148,1108]LoadLatestProdAndParts: part file part-jrog2-109c.vpx was successfully loaded.
2016-04-28 06:14:17Infopkgengine[4148,1108]LoadLatestProdAndParts: part file part-vps_win32-16042700.vpx was successfully loaded.
2016-04-28 06:14:17Infoinstupcore[4148,1108]PkgLoadProductInfo: product GPB was successfully loaded.
2016-04-28 06:14:18Infoguiwizard[4148,1108]Running module version: HTMLayout.dll - '3.3.2.227'
2016-04-28 06:14:18Infoguiwizard[4148,1108]Loaded module version: C:\Users\Admin\AppData\Local\Temp\_av_iup.tm~a07040\HTMLayout.dll - '3.3.2.227'
2016-04-28 06:14:18Infoguiwizard[4148,1108]Setup gui was successfully started.

Offline CraigB

  • Avast √úberevangelist
  • Serious Graphoman
  • *****
  • Posts: 11248
  • No support PM's thanks
Re: Cannot install avast in a new computer windows 10
« Reply #1 on: April 28, 2016, 09:13:27 AM »
If it's a new computer have you removed the pre-installed AV the system comes with?

Also where did you download the version of Avast you're trying to install? the latest version is 11.2.2262 where the version you have is 11.2.2738
« Last Edit: April 28, 2016, 09:16:38 AM by CraigB »