Author Topic: Additional License Overwriting Current License  (Read 4533 times)

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Additional License Overwriting Current License
« on: April 30, 2016, 01:55:28 AM »
I purchased two separate licenses for Endpoint Protection Suite.  One for 5 and then one a few weeks later for 40.  I have installed the Small Office Administration Console.  I added the 40.  Subscriptions correctly show 40.  But then when I add the other 5, instead of showing 45, it only shows 5.  I have submitted a ticket and I'm still waiting to hear from them.  Any ideas on how to fix this?

Offline Eddy

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Re: Additional License Overwriting Current License
« Reply #1 on: April 30, 2016, 09:57:46 AM »
They are two seperate licenses, as you say so yourself.
So you will either have 5 or 40, never 45.
If you want 45 you need a extension of a license or a new one that covers them.

Offline Asyn

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Re: Additional License Overwriting Current License
« Reply #2 on: April 30, 2016, 03:55:46 PM »
Contact support, they can merge them.
-> https://support.business.avast.com/hc/en-us

Edit: Corrected link.
« Last Edit: May 05, 2016, 08:28:44 AM by Asyn »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ClayL

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Re: Additional License Overwriting Current License
« Reply #3 on: May 05, 2016, 06:00:53 AM »
Contact support, they can merge them.
-> https://support.avast.com/support/tickets/new
The above link is support for our consumer products.

Avast Business Support is now based in the US and can be reach at https://support.business.avast.com/hc/en-us if you have any questions or concerns please let us know.

The above link is support for our consumer products.

Offline Asyn

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Re: Additional License Overwriting Current License
« Reply #4 on: May 05, 2016, 08:29:34 AM »
Thanks Clay, corrected the link.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Michael P.

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Re: Additional License Overwriting Current License
« Reply #5 on: May 05, 2016, 07:43:31 PM »
I purchased two separate licenses for Endpoint Protection Suite.  One for 5 and then one a few weeks later for 40.  I have installed the Small Office Administration Console.  I added the 40.  Subscriptions correctly show 40.  But then when I add the other 5, instead of showing 45, it only shows 5.  I have submitted a ticket and I'm still waiting to hear from them.  Any ideas on how to fix this?

Hello,

The consoles can only accept 1 license file at a time, so it's overwriting the other when you insert a different. As Asyn said, please contact our support department and they can assist with merging them.

Thanks,
Michael P.
AVAST Business Support Team
Michael P.
AVAST Business Support Team
https://support.business.avast.com/

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Re: Additional License Overwriting Current License
« Reply #6 on: May 05, 2016, 09:39:17 PM »
Hej avast jeg har købt en fuld pakke beskyttelse.  Men af lige vælg har jeg fået et hacker angreb.

Kan i hjælpe mig med at komme af med dem.??

Mvh kim

Offline Asyn

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Re: Additional License Overwriting Current License
« Reply #7 on: May 06, 2016, 06:21:24 AM »
Hi Kim, please post English here.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0