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Author Topic: Infection Blocked! pop up keeps showing even after full scan and cleared cache  (Read 3658 times)

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Infection Blocked! pop up keeps showing even after full scan and cleared cache
« on: May 02, 2016, 05:28:39 PM »
Two popups keep showing even after a full scan. I cleared the DROPBOX cache but it's still showing up. How do I remove the infected Trj files and get this popup to STOP??

I'm running MacOS 10.11.4

Infection blocked!
Avast Filesystem shield has blocked a threat and moved it to the Chest.

Infectin: PDF:UrlMal-inf [Trj]
User:      javajudi
Process:  /Applications/Dropbox.app/Contents/MacOS/Dropbox
File:        /Users/javajudi/Dropbox/.dropbox.cache/~2caddcf4.tmp

same info but different file name for second popup
File:        /Users/javajudi/Dropbox/.dropbox.cache/~4db546df.tmp

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Offline Pondus

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Re: Infection Blocked! pop up keeps showing even after full scan and cleared cache
« Reply #1 on: May 02, 2016, 06:30:06 PM »
PDF:UrlMal-inf [Trj] means a pdf.doc that containe a clickable link to a blacklisted URL

Quote
I cleared the DROPBOX cache but it's still showing up
Did you reboot after?

« Last Edit: May 03, 2016, 01:18:00 PM by Pondus »
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Offline tumic

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Re: Infection Blocked! pop up keeps showing even after full scan and cleared cache
« Reply #2 on: May 03, 2016, 01:13:34 PM »
The file in the Dropbox cache is "generated" from some file in your Dropbox cloud storage. According to the infection, it will be some PDF file. Deleteing the file from Dropbox will solve your problem.
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Re: Infection Blocked! pop up keeps showing even after full scan and cleared cache
« Reply #3 on: May 03, 2016, 07:45:56 PM »
Yes I did reboot after clearing the cache. Dropbox recreated the folders and the warning pop ups came back.

I have thousands of PDFs in my dropbox. How can I determine which files are the ones causing the problem?
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Offline Eddy

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Re: Infection Blocked! pop up keeps showing even after full scan and cleared cache
« Reply #4 on: May 03, 2016, 07:51:06 PM »
Scan them and see if avast flags one.
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Re: Infection Blocked! pop up keeps showing even after full scan and cleared cache
« Reply #5 on: May 03, 2016, 08:17:42 PM »
the path on the alert suggests its a temp file located in the cache. There's no actual file by that name.
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Offline Eddy

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Re: Infection Blocked! pop up keeps showing even after full scan and cleared cache
« Reply #6 on: May 04, 2016, 08:59:35 AM »
As Tumic sais, the temp file is created using one of the existing files.
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Re: Infection Blocked! pop up keeps showing even after full scan and cleared cache
« Reply #7 on: May 04, 2016, 02:53:28 PM »
I scanned the DROPBOX files and no viruses were detected. The pop ups are still showing. I emptied the cache again. restarted, ran the scan again. same problem. temp files reappear even after trashing them. Urggghhhhhh!!!
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Offline Pondus

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Re: Infection Blocked! pop up keeps showing even after full scan and cleared cache
« Reply #8 on: May 04, 2016, 02:58:52 PM »
Try uninstall dropbox, reboot and install again ... any change?

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