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Author Topic: double billed  (Read 2203 times)

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double billed
« on: May 03, 2016, 12:27:19 AM »
i've been billed twice and avast says my computer is not protected. How lovely.
I can't call anyone so as someone who is old, and basically not computer literate, I find it impossible to fix this even by contacting my credit card company.
I guess I'll just cancel my credit card if all else fails.
thanks avast
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Online DavidR

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Re: double billed
« Reply #1 on: May 03, 2016, 12:58:38 AM »
Submit a support ticket for a refund:
- https://support.avast.com/support/tickets/new?form=2
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: double billed
« Reply #2 on: May 04, 2016, 02:13:03 AM »
it asks for my "order id"
I don't have it and doubt i could find it among thousands of emails in my inbox
maybe i'll post something on facebook
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Offline Asyn

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Re: double billed
« Reply #3 on: May 04, 2016, 06:08:50 AM »
Quote from: Warren19 on May 04, 2016, 02:13:03 AM
it asks for my "order id" I don't have it and doubt i could find it among thousands of emails in my inbox
This should work: https://support.avast.com/support/tickets/new?form=3
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
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