Author Topic: Unexpected Error  (Read 3954 times)

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Offline xsteveuk2

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Unexpected Error
« on: May 04, 2016, 01:37:13 PM »
Hi,

Windows 10 - avast free antivirus

When I click on my username  at  the top once I'm logged in to my avast
I get the following error message - It has been like it for quite awhile
can not view any details once logged in and clicking on my username

Edit: it's also the same when I click on manage accounts I get the same error show

See screenshot

Thanks

Steve

« Last Edit: May 04, 2016, 02:02:17 PM by xsteveuk2 »

Offline Eddy

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Re: Unexpected Error
« Reply #1 on: May 04, 2016, 02:17:58 PM »
The problem exists for several months.
Still not solved by avast >:(
Login through the website.

Offline mchain

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Re: Unexpected Error
« Reply #2 on: May 04, 2016, 08:11:25 PM »
Assumption is that the username in your screenshot is the same as the one you've used to log in to post here.  They do not appear to be the same.

Is your issue that the one registered in the Avast Accounts does not work?
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.

Offline DavidR

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Re: Unexpected Error
« Reply #3 on: May 04, 2016, 08:58:02 PM »
This appears to be the same issue as here - if you are using win10 - https://forum.avast.com/index.php?topic=186105.0 ?
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.2.2401 (build 20.2.5130.561) UI-1.0.502/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline Eddy

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Re: Unexpected Error
« Reply #4 on: May 04, 2016, 09:22:23 PM »
Same problem is also there whith other Windows versions.
There are quit a lot of posts about it.

Offline DavidR

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Re: Unexpected Error
« Reply #5 on: May 04, 2016, 09:46:35 PM »
Same problem is also there whith other Windows versions.
There are quit a lot of posts about it.

My comment/link  based on what miraDi said in that topic - I don't get this on my XP or Win7 systems.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.2.2401 (build 20.2.5130.561) UI-1.0.502/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline Pavel3

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Re: Unexpected Error
« Reply #6 on: May 04, 2016, 10:23:41 PM »
I had the same problem, helped reinstal Avast

Offline bob3160

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Re: Unexpected Error
« Reply #7 on: May 05, 2016, 03:25:18 PM »
I had the same problem, helped reinstal Avast
A repair worked for me:

Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf

Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq