Author Topic: Since I updated I can no longer connect to my network - help?  (Read 10806 times)

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Offline rand5

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Re: Since I updated I can no longer connect to my network - help?
« Reply #15 on: May 10, 2016, 01:07:14 AM »
Hey Bob,
Thanks for that screen shot. I don't know why I could not find the unzipped files after I downloaded and unzipped. I actually tried it 3 or 4 times, and unzipped it every time, but could not find the files you are showing me.
I have left the office for the evening now, but I will investigate and try again tomorrow.

It's frustrating to me that I have to do all this after a simple Avast update. I am trying to accomplish this at work between the spaces I have available during the work day, so it's difficult at times to stay focused and remember what I am trying to do!
On the other hand I am very relieved to find this forum and have good folks that understand all this try to help me out. The efforts are much appreciated.
Rand

Offline bob3160

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Re: Since I updated I can no longer connect to my network - help?
« Reply #16 on: May 10, 2016, 01:14:09 AM »
Hey Bob,
Thanks for that screen shot. I don't know why I could not find the unzipped files after I downloaded and unzipped. I actually tried it 3 or 4 times, and unzipped it every time, but could not find the files you are showing me.
I have left the office for the evening now, but I will investigate and try again tomorrow.

It's frustrating to me that I have to do all this after a simple Avast update. I am trying to accomplish this at work between the spaces I have available during the work day, so it's difficult at times to stay focused and remember what I am trying to do!
On the other hand I am very relieved to find this forum and have good folks that understand all this try to help me out. The efforts are much appreciated.
Rand
I use 7Zip to unzip and simply right clicked the downloaded .exe file and allowed it to unzip it to the vpnclient-wim-msi-5.0.07.0290-k9 folder within my Downloads folder.



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Offline rand5

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Re: Since I updated I can no longer connect to my network - help?
« Reply #17 on: May 10, 2016, 01:32:15 AM »
Bob,
As a comparison, I downloaded and unzipped the file here at home just to see. I found the files right away, but some of them.. the important ones apparently... did not have the same extensions as I see yours did. In hindsight I think that's why it didn't work at the office. For instance, the windows installer I see here after downloading and unzipping, does not have the ".exe" extension. Same for the ones you show with the ".ini" and ".msi", which is the one I think is most important.
Thinking about what I did in the office (it was the last thing I was doing before I had to leave, so I was sort of rushing through it),  I actually finally did find the file and tried to use it as it showed, with the download name after unzipping, "vpnclient_setup", without the ".exe" extension. The program did not recognize it without the extension. Can I just add the extension to the name? I wonder why my downloaded files do not have those extensions? The other files seem to have the proper extensions, just the 3 ending in exe, ini and msi.
Thoughts??

Offline mchain

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Re: Since I updated I can no longer connect to my network - help?
« Reply #18 on: May 10, 2016, 08:59:27 AM »
Issue here may be a Microsoft default setting set to hide common file extensions such as .exe, .jpg, .doc, etc.,.

Control Panel>Appearance and Personalization>File Explorer Options

See two pictures attached below:

For the second picture, untick the box to show all file extensions.  Microsoft has this set to not show common file types such as .exe files and so on.  Your missing file extension should be visible now once you make this change. 
« Last Edit: May 10, 2016, 09:01:05 AM by mchain »
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.

Offline bob3160

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Re: Since I updated I can no longer connect to my network - help?
« Reply #19 on: May 10, 2016, 02:52:06 PM »
Depending on the version of Windows, In Windows 8.1 and 10 you can also get to that function
Via the File Explorer (Explorer):
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Offline rand5

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Re: Since I updated I can no longer connect to my network - help?
« Reply #20 on: May 10, 2016, 06:24:53 PM »
OK, I have Windows 7. I did everything as instructed. I now see the extensions (thank you!), tried to direct the program to open as before, and I now get :
error 28011 : Windows 64-bit is not supported by Cisco Systems VPN CLient 5.0.07.0290"   :-[
Sorry everyone, but I keep hitting stone walls.
I have to leave the office and won't be back until tomorrow, but I do have gotomypc and can try any other suggestions later on from home, if possible.

Thanks once again....
Rand

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Offline rand5

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Re: Since I updated I can no longer connect to my network - help?
« Reply #22 on: May 11, 2016, 02:20:31 PM »
OK, it seems when I downloaded this file it opened and installed by itself. I rebooted and I can still see all the PC's on my network but I cannot connect to any. THe message comes up  that the path cannot be found when I try to map my network. My pc still recognizes the network, sees all the other computers and I can even hit the internet through the network (as I am doing now), but I cannot connect to the server or the other pc I need to do my work at my desk.
What do I do next?
Rand

Offline rand5

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Re: Since I updated I can no longer connect to my network - help?
« Reply #23 on: May 11, 2016, 02:29:53 PM »
More info that might help......
In control Panel \ network and internet \ network map, I can hover over each pc and see the info about them (name and 4 lines of different addresses). I can right click and try to open, connect with remote connection or create a shortcut, but when I try to connect the message comes up: "Windows cannot access [\\server .....], check connection, etc....."
So I can se the entire netwoek but I cannot seem to access or connect to any of the pc's needed.

Offline essexboy

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Re: Since I updated I can no longer connect to my network - help?
« Reply #24 on: May 11, 2016, 03:37:06 PM »
Did you set AIS firewall as shown previously

Offline rand5

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Re: Since I updated I can no longer connect to my network - help?
« Reply #25 on: May 11, 2016, 04:09:56 PM »
Hmmm, not really sure exactly what you mean... I did run frst again after successful install of the Cisco Systems progran for VPNclient. It generated the attached fix log. I hope that's what you mean ;D .

Thanks,
Rand

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Re: Since I updated I can no longer connect to my network - help?
« Reply #26 on: May 11, 2016, 04:38:11 PM »
Ok under setting > active protection > firewall
Do you have the settings as per the screenshot

Offline rand5

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Re: Since I updated I can no longer connect to my network - help?
« Reply #27 on: May 11, 2016, 06:23:46 PM »
Well now it gets weird....
Under "Settings" / "Tools" my Firewall shows as 'on', I customize it, hit 'ok', then go back and the customizing (checking off the 3 boxes) doesn't hold.

I f I go under "Tools" / "Firewall", it is asking if I want to set up the firewall for my network. If I try to turn on the firewall in this screen, it says "unable to start Firewall!"

Under "Settings" / "Active Protection" it show the firewall to be off, and will not allow me to turn it on; also resetting the customize window does not hold the check off boxes.

Rand

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Re: Since I updated I can no longer connect to my network - help?
« Reply #28 on: May 11, 2016, 08:46:54 PM »
OK first I would suggest that you repair Avast to try and cure the firewall problem

Go to Control Panel > Programs and Features
Select Avast and on the menu select repair
Follow the prompts and reboot on completion.

Then reset the firewall settings

Offline rand5

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Re: Since I updated I can no longer connect to my network - help?
« Reply #29 on: May 11, 2016, 10:53:55 PM »
OK, I did reset the firewall after the Avast repair, and everything there seems to be fine now.
Unfortunately I checked and still cannot connect to any of the PC's in the network.
I assume there is a next step?   ;D
Rand