Author Topic: (Solved) Why didn't Avast Quick Scan  (Read 6732 times)

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Offline midnight

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Re: Why didn't Avast Quick Scan
« Reply #15 on: May 09, 2016, 07:11:43 PM »
@DavidR,

MalwareBytes put this threat in Quarantine.
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Offline DavidR

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Re: Why didn't Avast Quick Scan
« Reply #16 on: May 09, 2016, 07:23:05 PM »
Registry Keys: 1
PUP.Optional.InstantSupport, HKU\S-1-5-21-2432266188-2506439190-3645350612-1001\SOFTWARE\InSTab, Quarantined, [7e57587bd1c81a1c2c9739947d86e21e],

Great - from your above post/s it looks like MBAM is detecting its own quarantine entry as seen as a registry PUP. Colour me confused.
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Offline midnight

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Re: Why didn't Avast Quick Scan
« Reply #17 on: May 09, 2016, 07:43:12 PM »
I thought it put the PUP in quarantine.
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Offline DavidR

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Re: Why didn't Avast Quick Scan
« Reply #18 on: May 09, 2016, 10:09:42 PM »
I thought it put the PUP in quarantine.

From your images clearly not - it might be able to delete the registry entry, but it can't put it into quarantine as it isn't a file. Unless it is able to export the registry key (.reg file), but none of your images or info shows that.

But as I have said, what gets me is MBAM detecting a registry entry that is for its own quarantine area.
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Offline midnight

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Re: Why didn't Avast Quick Scan
« Reply #19 on: May 09, 2016, 10:22:49 PM »
I ran 3 more MalwareBytes scans and each one showed 0 threats so this PUP should be gone now?
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Offline Pondus

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Re: Why didn't Avast Quick Scan
« Reply #20 on: May 09, 2016, 10:31:26 PM »
It is not a PUP, it is (was) a leftover reg key from a PUP
« Last Edit: May 09, 2016, 10:35:07 PM by Pondus »

Offline mchain

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Re: Why didn't Avast Quick Scan
« Reply #21 on: May 09, 2016, 10:50:32 PM »
Yeah, a bit confusing. 

I suggest you install (if you've not got this already) this program:  https://unchecky.com/  By itself it should take care of the vast majority of PUP's you may encounter, including those you don't see, during install of another (usually free) program.
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Offline midnight

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Re: Why didn't Avast Quick Scan
« Reply #22 on: May 09, 2016, 11:20:01 PM »
@mchain,

I have unchecky installed.  With the exception of installing the latest version of Avast I haven't installed any other program's.
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Offline mchain

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Re: Why didn't Avast Quick Scan
« Reply #23 on: May 10, 2016, 09:07:50 AM »
@mchain,

I have unchecky installed.  With the exception of installing the latest version of Avast I haven't installed any other program's.
Good to hear.  Also good to hear you've come to the point where you consider whether you need a certain program or not on your system, so that is also good.
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801