Author Topic: Lose my internet connection as soon as SecureLine VPN connects.  (Read 22491 times)

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I am able to connect to any one of several SecureLine VPN locations in Europe or North America (I am in the Middle East), but as soon as I do I lose my connection to the internet.   This is the first time I have experienced any issues with internet connectivity through my SecureLine VPN.

The problem just appeared on 10 May, and I made no configuration changes to my computer.  I'm running Windows 10, and Secure Line has worked great for me for the last six months.

Thoughts?

Thanks.

Offline Davidek

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #1 on: May 12, 2016, 04:23:32 PM »
Hi geo.c.kelly,

We do know of a problem on Win10, we are working on a fix now.  In the meantime, please try this workaround and let me know if this helps. 

Details here:  https://www.avast.com/faq.php?article=AVKB233#idt_02

Let us know if it works please.


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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #2 on: August 25, 2016, 03:52:00 PM »
I have same issue, I have tried the link you suggested, but it does not help. Can you help me?

Offline Eddy

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #3 on: August 25, 2016, 05:49:01 PM »
Update to the latest version.

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #4 on: August 26, 2016, 10:23:56 AM »
Avast updated, it still does not work.

Offline HK

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #5 on: August 29, 2016, 10:22:27 AM »
Hi Sead,

could you please send me your Secureline.log  located in C:\ProgramData\AVAST Software\Avast\log folder?

Thanks in advance,
HK

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #6 on: September 07, 2016, 10:58:56 AM »
Yes me too currently trying to work out this issue!

Offline Eddy

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #7 on: September 07, 2016, 11:00:37 AM »
Send your log to HK

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #8 on: September 07, 2016, 11:05:21 AM »
So I have just tried all the advise on this page, nothing has worked.  I am currently running a trial of VPN which expires next week, but I haven't really been able to use it,  Running on windows 8.1

Grace

Offline Davidek

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #9 on: September 08, 2016, 09:14:09 AM »
Hello Grace,

Please do share the log file with us.  It is the best way for us to tell why things aren't working as expected.

Thanks,

Davidek
« Last Edit: September 08, 2016, 10:18:27 AM by Davidek »

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #10 on: September 08, 2016, 10:46:43 AM »
What does that mean "share the log file?"

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #11 on: September 08, 2016, 10:50:37 AM »
I have found it from the previous instructions - I cannot copy and past the information - where am I to send the file to?

Offline Davidek

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #12 on: September 09, 2016, 12:31:08 PM »
Hi Grace,

You can open a support ticket here:

https://support.avast.com/support/tickets/new?form=3

Please attach the log file to the ticket when you submit it.

Post the ticket number here when you are done and I will follow up with them directly.

Thanks,

Davidek

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #13 on: September 13, 2016, 11:44:23 AM »
501790 -  I have two days left now to sort this before trial expires.  Is it possible to get emailed when there is a response? Its tiresome having to keep coming  back to the this forum!?

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #14 on: September 14, 2016, 01:55:00 PM »
Seriously can someone sort this out? All in all I have been trying to get someone at Avast to resolve this issue for 10 days now.