Author Topic: [HELP] Deleted My Old Account and cant turn off automatic renewal  (Read 1953 times)

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hi I am trying to cancle my automatic renewal of my account but I'm having a lot of problems.

I unregistered from avast ages ago after it negatively affected my pc. but it has sent me an email saying it has automatically renewed premium I checked my bank account and have seen the payment has been taken. when I try to login to the avast site to cancel it it says wrong password. when I try to recover my password it says that the email isn't linked to any account, But it clearly is as I am recieveing the email from them on the same address and I don't use any other email addresses.


can I please get some help to solve this

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Re: [HELP] Deleted My Old Account and cant turn off automatic renewal
« Reply #1 on: May 15, 2016, 04:04:20 AM »
Best for you to submitted a support ticket and wait for Avast! Dev.Support ticket:https://support.avast.com/support/tickets/new?form=2
Or try Avast! FAQ:Sales: Disabling Automatic Renewal service for Avast :https://www.avast.com/faq.php?article=AVKB126#artTitle
PC- Windows10 EDU 64Bit,avast! free 21.1.2449,uBlock Origin,NVT_OSA,GoogleChrome(64bit),CCleaner,Unchecky,ZAM Free,Shadow Defender.
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Re: [HELP] Deleted My Old Account and cant turn off automatic renewal
« Reply #2 on: May 10, 2017, 05:29:50 AM »
Just sent Avast a request to refund their last money grab from my credit card after I cancelled service 2 years ago and have not activated any licenses since.  Let's see if they are good about customer service.