Just have patience.
You are not the only one who is requesting support.
With security having patience is not a good nor a smart choice
1. Every hour that goes by is an hour WITHOUT protection. We're not talking diminished protection. I cannot use the app at all. This is also why I MUST (a requirement, not a wish) look for a different party solution if Avast cannot provide one quickly.
2. Response time is an intricate and essential part of support. If you cannot get to a problem in-time, the damage can get worse or become irreparable. An essential part to 6-Sigma QA (You may look this up) is asking a customer if their problem was resolved in a timely and efficient manner. Thinking possible damage, in this case for example, what happens right now if I misplaced my phone like MILLIONS of people do every single day? And trust me, none of them misplace it on-purpose.
3. Acknowledgment is also part of support, and should be done in the first 24 hours. A customer that is not acknowledged is de-facto incommunicated and is blind to the fact if anyone in the other end is even aware of their problem.
My case shows that at the very least Avast needs to review and VASTLY improve their customer support. This is not proper customer support.
At this point it might be pointless, since they only have a few more hours before I replace the app with a different one. After that, they can take their time to fix, acknowledge, etc.. The questions at that point are: Will I be back as a customer once I use the other app? Will I completely replace everything that is Avast brand in the future due to their below-standards support?
Requesting my patience is not a good choice. Neither for me, nor for Avast.
