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Author Topic: Smart Scan Stuck at 6%  (Read 5096 times)

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Smart Scan Stuck at 6%
« on: May 29, 2016, 02:41:19 PM »
Hi.  I'm running Avast on my Windows 10 Dell.  Tried to run Smart Scan today, but it gets to 6% and just sticks there.
I have the same Avast on a laptop (Lenovo) also Windows 10 - and it seems to be working on that.
I noted some messages back in November 2015, and a comment that Avast know about the problem and are working on it.
Now May 2016, so any update?
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Offline Asyn

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Re: Smart Scan Stuck at 6%
« Reply #1 on: May 30, 2016, 06:17:37 AM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Smart Scan Stuck at 6%
« Reply #2 on: September 26, 2016, 04:30:27 PM »
Followed this advice, even went so far as to delete Avast, reboot, reinstall reboot and still gets stuck at 6% (Completes Compatibility Check and gets stuck on Viruses at 6%. I left it over the weekend and still at 6%. Any ideas?
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Offline Asyn

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Re: Smart Scan Stuck at 6%
« Reply #3 on: September 26, 2016, 04:34:22 PM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Smart Scan Stuck at 6%
« Reply #4 on: September 26, 2016, 04:35:45 PM »
Did you use aswclear when doing the clean install ?
At what folder/file does it hang ? (see the log file)
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