Author Topic: Avast free edition is not working  (Read 2749 times)

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Offline mxmy

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Avast free edition is not working
« on: September 14, 2016, 02:31:13 PM »
Avast Free edition suddenly noticed it is not working, I tried to repair the installation but it is still not working.



Any suggestion how it can be resolved?

Offline Asyn

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Re: Avast free edition is not working
« Reply #1 on: September 14, 2016, 02:32:16 PM »
- Which version of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mxmy

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Re: Avast free edition is not working
« Reply #2 on: September 14, 2016, 02:40:09 PM »
Avast version 12.3.2280
Win 7 64 bit
no other security software, have used Avast for a long time

Offline Asyn

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Re: Avast free edition is not working
« Reply #3 on: September 14, 2016, 02:42:49 PM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mxmy

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Re: Avast free edition is not working
« Reply #4 on: September 14, 2016, 03:04:18 PM »
Reinstalled it without uninstalling, reboot but its still not working.
Windows Defender is not working either, it used to work fine side by side with Avast and had no problem with any of them.
Ran some anti malware programs but didn't help either.

Offline Asyn

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Re: Avast free edition is not working
« Reply #5 on: September 14, 2016, 03:06:13 PM »
1. Reinstalled it without uninstalling, reboot but its still not working.
2. Windows Defender is not working either, it used to work fine side by side with Avast and had no problem with any of them.
1. Follow the instructions to the point.
2. See: https://forum.avast.com/index.php?topic=189162.0
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mxmy

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Re: Avast free edition is not working
« Reply #6 on: September 14, 2016, 03:37:02 PM »
Thanks for the help. it is now working.  ;)
Any idea why it suddenly stopped working?

Offline Asyn

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Re: Avast free edition is not working
« Reply #7 on: September 14, 2016, 03:42:44 PM »
Thanks for the help. it is now working.  ;)
You're welcome.
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mxmy

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Re: Avast free edition is not working
« Reply #8 on: September 14, 2016, 07:07:46 PM »
Just noticed it happened again, this time I presses the resolve button and it started working again.

Offline mchain

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Re: Avast free edition is not working
« Reply #9 on: September 14, 2016, 09:36:33 PM »
Sometimes a second reboot is required.
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.