cannot restore on Android

[REDACTED]

I have Mobile backup 1.07754 Premium.  Phone needed reset, so I backed up contacts, Calls and messages.  After reetting, wouldn't allow restore (greyed out).  Went to website on my computer and Avast thinks I have a new phone (it archived the old one with the backup).  Somehow, I was able to access my old phone data on my phone (don't remember how) and started the Restore process. 

Then I was told it wouldn't restore unless I used Mobile Backup for my messages.  Didn't want to do this, but I did, assuming there was an Avast texting app.  After it seemed to have done something, I looked for this "app", which I guess doesn't exist.  The messages weren't anywhere I could find either.  I have professional contact info in there, which I would like. 

Help!

Larry

[Asyn]

-> https://forum.avast.com/index.php?board=60.0

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Thanks for the reply.  Though, it appears the articles and threads you referred me to are not complete (helpful articles deleted, etc.) due to Backup being discontinued.  Don't see a way to address this.

[Asyn]

Post/Ask in the dedicated (Reply #1) forum section.