Author Topic: i cant sign in to avast antivirus  (Read 4312 times)

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Offline sonyboyj

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i cant sign in to avast antivirus
« on: May 29, 2016, 10:53:12 PM »
my shields are off so im trying to sign in to show i got a account but it gives a internal error of some sort

Offline Eddy

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Re: i cant sign in to avast antivirus
« Reply #1 on: May 29, 2016, 11:05:19 PM »
You should login through https://my.avast.com

As for the shields that are off...
What exact OS/SP ?
What exact version of avast ?
Is there any other security (related) software installed ? (or was there)
Already performed a repair of avast ?
Already performed a clean installation of the latest avast version ?

Online DavidR

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Re: i cant sign in to avast antivirus
« Reply #2 on: May 29, 2016, 11:09:35 PM »
my shields are off so im trying to sign in to show i got a account but it gives a internal error of some sort

Some appear to have problems signing/logging in when using the avastUI, this is generally a server issue. I don't know why this is as it doesn't effect everyone.

It doesn't effect me, however I generally login to my.avast.com account (which I presume is what you are trying to do?) using my browser. This is mainly because I prefer the larger layout to that when displayed in the avastUI. Having signed in, I don't sign out, so I'm normally recognised next time round.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Eddy

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Re: i cant sign in to avast antivirus
« Reply #3 on: May 29, 2016, 11:15:57 PM »
Quote
this is generally a server issue
Eh, last time it worked for me was with the 2014 version. >:(

Offline sonyboyj

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Re: i cant sign in to avast antivirus
« Reply #4 on: May 29, 2016, 11:38:37 PM »
im trying to log in to the program. its the newest version and i tryed repairing dont work.

Offline Eddy

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Re: i cant sign in to avast antivirus
« Reply #5 on: May 29, 2016, 11:49:45 PM »
What do you mean with "trying to login to the program" ?
The avast av does not have a login, only your account has.

Offline sonyboyj

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Re: i cant sign in to avast antivirus
« Reply #6 on: May 29, 2016, 11:56:28 PM »
the program has a sign in button when i try to sign in it says internal server error

Offline Eddy

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Re: i cant sign in to avast antivirus
« Reply #7 on: May 30, 2016, 12:21:11 AM »
See the previous replies.
login through https://my.avast.com not through the avast ui