Author Topic: "del" doesn't register (onscreen keyboard)  (Read 1240 times)

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Offline erwin75

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"del" doesn't register (onscreen keyboard)
« on: June 03, 2016, 03:42:36 PM »
Hello

Ever since installing Avast! Free, when logging in in Windows 7 Professional with the onscreen keyboard (I'm a disabled person) "del" doesn't register.  "Ctrl" and "AltGr" register, "Del" doesn't.  So everytime I have to ask a colleague to press ctrl-alt-del on the real keyboard, quite annoying.  After they've pressed it I can enter my password with the onscreen keyboard.

Before we had Symantec Endpoint Protection and I didn't have issues logging in in Windows 7 Professional with the onscreen keyboard.  However the year had passed and soon we receive new computers, that's why I opted for Avast! Free for now.

Do you know how to fix this?

Offline DavidR

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Re: "del" doesn't register (onscreen keyboard)
« Reply #1 on: June 03, 2016, 04:06:56 PM »
I have reported this to try and draw attention to this issue.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Pondus

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Re: "del" doesn't register (onscreen keyboard)
« Reply #2 on: June 03, 2016, 04:15:23 PM »
Quote
Before we had Symantec Endpoint Protection
Is this removed using symantec removal tool?


Offline erwin75

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Re: "del" doesn't register (onscreen keyboard)
« Reply #3 on: June 03, 2016, 04:27:37 PM »
Quote
Before we had Symantec Endpoint Protection
Is this removed using symantec removal tool?

No with uninstall, did the same on another PC but installed a different free AV: no issues there.

Offline Pondus

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Re: "del" doesn't register (onscreen keyboard)
« Reply #4 on: June 03, 2016, 05:17:33 PM »
Download CleanWipe to uninstall Symantec Endpoint Protection
https://support.symantec.com/en_US/article.HOWTO74877.html