Author Topic: premium account not shown?  (Read 2172 times)

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premium account not shown?
« on: December 21, 2016, 09:59:48 AM »
wonder if anyone can help.
my premium subscription failed to auto renew due to my own fault. my debit card was replaced i failed to update for this purchase to happen. i have now updated and purchased what i believe to be a premium account via an offer shown within my avast ap via google play yesterday afternoon 20/12/16,  I now have premium account features. yet my avast account online has not updated and displays free account in use?
is the system very slow to update or have i not actually purchased the same product?

Offline Asyn

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Re: premium account not shown?
« Reply #1 on: December 21, 2016, 01:21:40 PM »
It can take a while... Check back after 24 hours.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: premium account not shown?
« Reply #2 on: December 22, 2016, 05:54:00 PM »
status still has not changed within my account online. :?

Offline Asyn

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Re: premium account not shown?
« Reply #3 on: December 23, 2016, 06:07:47 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0