Author Topic: Passwords Synchronization  (Read 16486 times)

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Offline nicholas.j.curley

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Passwords Synchronization
« on: June 09, 2016, 05:55:30 AM »
Please help!

I recently downloaded Passwords for my LG G3. I have it all set up w/in my avast account on my PC as well w/ synchronization turned on and everything. On my phone I have a message of "pending authorization to account" with my verification code. Where on earth do I input this code? I haven't seen anything about this and the forums seem to be lacking on help in this matter.

Thank you in advance!

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Offline mcompagno

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Re: Passwords Synchronization
« Reply #2 on: June 11, 2016, 11:01:49 PM »
I have the same issue. I have already read all of these articles and the question has not been answered. Am I suppose to be seeing a prompt to enter the authorization code on my PC? If so, I am not seeing the prompt. Or is there some place within Avast on the PC to enter the code? Please help, very frustrated.

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Offline Asyn

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Re: Passwords Synchronization
« Reply #4 on: June 12, 2016, 08:55:44 AM »
I have the same issue. I have already read all of these articles and the question has not been answered.
If so, contact support: https://support.avast.com/support/tickets/new
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline nicholas.j.curley

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Re: Passwords Synchronization
« Reply #5 on: June 12, 2016, 08:31:29 PM »
Well I've gone through the steps and I'm caught up at step 5 under adding subsequent devices. I do not have anything that pops up requesting that I accept other devices. I've tried "undoing" what I've done by uninstalling the app on my phone and turning off synchronization on my PC, however, when I do this a window pops up asking me to confirm, I say yes, and then nothing happens. I've also tried hitting the sync button but that just closes my settings window. I also haven't received any email when I signed up with a recovery link.

Having lots of issues here....

Offline Eddy

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Re: Passwords Synchronization
« Reply #6 on: June 12, 2016, 08:35:10 PM »
Are both devices listed in the same group in your account ?

Offline mcompagno

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Re: Passwords Synchronization
« Reply #7 on: June 12, 2016, 09:55:17 PM »
Yes, mine are both showing up in the account. There is no prompt on the PC to enter the authorization code. We are both having the same issue, and so are a lot of other people. We have followed all of the steps and there is no prompt on the PC.
« Last Edit: June 12, 2016, 09:57:11 PM by mcompagno »

Offline Eddy

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Re: Passwords Synchronization
« Reply #8 on: June 12, 2016, 10:05:33 PM »
Note the part where I asked if they where listed in the same GROUP, not just in the account.

Offline mcompagno

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Re: Passwords Synchronization
« Reply #9 on: June 12, 2016, 10:28:31 PM »
What do you mean by the same GROUP? Please see attached screen prints.

Offline jelinek

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Re: Passwords Synchronization
« Reply #10 on: June 13, 2016, 10:23:00 AM »
Dear nicholas.j.curley & mcompagno,

I believe that you both are having same issue. Is seems that you don’t have any active device in your synchronisation group at this time, but you need one to confirm new device added to your synchronisation group so you can start sync your passwords across devices.

Shortly how Avast Passwords synchronisation works:
When you turn on synchronization for very first time, new synchronisation group is created. The device, where you turned in on for the first time, is automatically trusted and active. We also send you and email with backup link to your mailbox. You can later use it for device authorisation in case you don’t have any other trusted device active anymore or you can’t use active trusted device to authorise other devices at the time you want to add new device to synchronisation group.

When you later add other devices to your synchronisation group it needs to be confirmed either by another device (which is already trusted) or using backup link we’ve sent you to your mail box on synchronisation group creation. Here is the point where Authorisation code applies. We show you authorisation code which can be verified on trusted device (mobile devices only at this time) and let you decide whether you want to add such device to your group or not. It is another protection layer and it prevent unauthorised access to your group even in case your my avast credentials are stolen. Until the activation of the device is done, device stays in pending activation state. You can still use it, but you don’t have access to data shared between trusted devices.

You can read more about synchronisation here:
https://www.avast.com/faq.php?article=AVKB255

Back to you problem. We believe that you don’t have any trusted device active at this time so you need to use backup link, to authorise at least one of devices you want to use now. Our data says that we have sent you backup link in the past:
nicholas.j.curley:     8.12.2015
mcompagno:         29.11.2015

Please go to your mailbox using device you want to authorise for synchronisation, search for the email the date mentioned above (with subject: "Your backup identity”), hit the link and follow this guide:
https://www.avast.com/faq.php?article=AVKB255#idt_04

Hopefully helps.

Regards,

Jan from Avast Passwords Team

Offline mcompagno

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Re: Passwords Synchronization
« Reply #11 on: June 13, 2016, 04:33:55 PM »
I am unable to find the email. I don't think I ever actually received it because all of my other Avast emails are there. Can it be resent?

Offline Eddy

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Re: Passwords Synchronization
« Reply #12 on: June 13, 2016, 04:38:44 PM »
Open the avast UI > passwords
Is the account email listed there ?
If so, check if it is correctly spelled.

Offline mcompagno

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Re: Passwords Synchronization
« Reply #13 on: June 13, 2016, 05:56:11 PM »
Could you please just resend the email so I can get this resolved

Offline nicholas.j.curley

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Re: Passwords Synchronization
« Reply #14 on: June 15, 2016, 01:34:38 AM »
I will need to have this email resent as well, I'm unable to find it. And yes, my email address is correct.