Dear nicholas.j.curley & mcompagno,
I believe that you both are having same issue. Is seems that you don’t have any active device in your synchronisation group at this time, but you need one to confirm new device added to your synchronisation group so you can start sync your passwords across devices.
Shortly how Avast Passwords synchronisation works:
When you turn on synchronization for very first time, new synchronisation group is created. The device, where you turned in on for the first time, is automatically trusted and active. We also send you and email with backup link to your mailbox. You can later use it for device authorisation in case you don’t have any other trusted device active anymore or you can’t use active trusted device to authorise other devices at the time you want to add new device to synchronisation group.
When you later add other devices to your synchronisation group it needs to be confirmed either by another device (which is already trusted) or using backup link we’ve sent you to your mail box on synchronisation group creation. Here is the point where Authorisation code applies. We show you authorisation code which can be verified on trusted device (mobile devices only at this time) and let you decide whether you want to add such device to your group or not. It is another protection layer and it prevent unauthorised access to your group even in case your my avast credentials are stolen. Until the activation of the device is done, device stays in pending activation state. You can still use it, but you don’t have access to data shared between trusted devices.
You can read more about synchronisation here:
https://www.avast.com/faq.php?article=AVKB255Back to you problem. We believe that you don’t have any trusted device active at this time so you need to use backup link, to authorise at least one of devices you want to use now. Our data says that we have sent you backup link in the past:
nicholas.j.curley: 8.12.2015
mcompagno: 29.11.2015
Please go to your mailbox using device you want to authorise for synchronisation, search for the email the date mentioned above (with subject: "Your backup identity”), hit the link and follow this guide:
https://www.avast.com/faq.php?article=AVKB255#idt_04Hopefully helps.
Regards,
Jan from Avast Passwords Team
