Author Topic: Can't figure out how to authorize password sync for mobile  (Read 8876 times)

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Offline mcompagno

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Can't figure out how to authorize password sync for mobile
« on: June 11, 2016, 11:06:24 PM »
trying to set up password sync from PC and Mobile. Where am I suppose to enter the authorization code on my PC? i am not receiving any prompt to enter the authorization code on my PC and don't see any place to enter it within Avast.


Offline mcompagno

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Re: Can't figure out how to authorize password sync for mobile
« Reply #2 on: June 11, 2016, 11:31:27 PM »
https://www.avast.com/faq.php?article=AVKB254

Sorry but this doesn't answer the question. The articles state that you are suppose to enter the authorization code and shows pictures but I am not seeing where to enter the code on the PC and not receiving any prompt to do so.

Offline Eddy

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Re: Can't figure out how to authorize password sync for mobile
« Reply #3 on: June 11, 2016, 11:44:47 PM »
Quote
You can sync passwords for all supported devices which are connected to the same Avast Account. To enable synchronization of passwords from the current device, go to  Settings → Passwords and scroll to Synchronization. Click the button Turn on synchronization.

For detailed instructions to synchronize Passwords data, please read the following article:
Synchronizing Passwords data

Offline bob3160

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Offline mcompagno

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Re: Can't figure out how to authorize password sync for mobile
« Reply #5 on: June 12, 2016, 12:57:03 AM »
I have already followed all of the instructions for setting up and configuring the accounts. This is not my question.

My question involves where to enter the sync authorization code. The articles seems to indicate that Avast on the PC should prompt me to enter the authorization code but it doesn't. The articles are unclear on this.  Should I be receiving this prompt or is there a location in Avast to enter the authorization code?

Offline Eddy

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Re: Can't figure out how to authorize password sync for mobile
« Reply #6 on: June 12, 2016, 09:43:04 AM »
The problem is that you haven't read that article properly because it has a link to :
https://www.avast.com/faq.php?article=AVKB255

Offline mcompagno

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Re: Can't figure out how to authorize password sync for mobile
« Reply #7 on: June 12, 2016, 06:40:44 PM »
As previously stated, I have already read all of the articles and gone to the link you provided. The link that you provided takes me to the same article. My PC is already synchronized. Therefore,  I clicked on the Android system tab for instructions and followed the instructions regarding setting up a second device, which in this case in my android phone with Avast passwords installed on it.

After configuring and signing into my Avast account on my Android device and turning on synchronization in the Android device, the instructions in the article state, "To authorize the new device, accept the request on your previously authorized Android, PC, or iOS device."

In this case, the authorization code should be appearing in the Avast user interface on my PC, but it isn't, or I am looking in the wrong place,

The problem I am having is I am not receiving any sort of prompt in the Avast user interface on my PC to enter the authorization code that I am seeing on my Android phone. Where should this authorization code be entered in the Avast user interface on my PC?

I have attached a screen print of what I am seeing in my PC avast user interface.

Please just answer this question, and don't point me to the same articles again.

Thanks!
« Last Edit: June 12, 2016, 06:54:00 PM by mcompagno »

Offline Eddy

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Re: Can't figure out how to authorize password sync for mobile
« Reply #8 on: June 12, 2016, 06:58:05 PM »
Quote
A request with the same code appears on your other device(s) linked to the synchronization group.
< that is in your account, not on the pc.
The articles clearly explain it, even with images.

Offline mcompagno

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Re: Can't figure out how to authorize password sync for mobile
« Reply #9 on: June 12, 2016, 07:43:56 PM »
I will never purchase another Avast product and I will not be renewing any of my Avast subscriptions. Your responses are ridiculous.

Offline Eddy

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Re: Can't figure out how to authorize password sync for mobile
« Reply #10 on: June 12, 2016, 07:59:46 PM »
There is nothing ridiculous in pointing someone to very clear instructions on what/how to do something.

- Install avast passwords
- Enable synchronization
- Login to your account
- Enter the main password for the device
- Install avast passwords on the second device
- Follow the instructions "Synchronizing subsequent devices"
https://www.avast.com/faq.php?article=AVKB255#idt_02

What is it you do not understand ?

Offline nicholas.j.curley

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Re: Can't figure out how to authorize password sync for mobile
« Reply #11 on: June 12, 2016, 08:26:34 PM »
Eddy,

I'm having the same issues as mcompagno. I've followed all the steps, I've gone to the article you've indicated and I'm unable to authorize my android device. At Step 5 under "synchronize subsequent devices," I do not receive any prompt on my PC to accept the request.

Nick

Offline bob3160

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Re: Can't figure out how to authorize password sync for mobile
« Reply #12 on: June 13, 2016, 01:35:46 AM »
I've reported this to Avast let's wait for their reply.
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Offline Eddy

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Re: Can't figure out how to authorize password sync for mobile
« Reply #13 on: June 13, 2016, 09:10:03 AM »
Open the avast UI > Passwords
Are you seeing the account name there ?
If yes, what is listed under "my other devices" ?

Offline jelinek

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Re: Can't figure out how to authorize password sync for mobile
« Reply #14 on: June 13, 2016, 10:30:45 AM »
Dear nicholas.j.curley & mcompagno,

please look at my replay in very similar topic here: https://forum.avast.com/index.php?topic=187266.0

Hopefully it can help you.

Regards,

Jan from Avast Passwords Team.