Author Topic: Vervelende pop-up voor upgrade Avast  (Read 4727 times)

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a.marseille@upcmail.nl

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Vervelende pop-up voor upgrade Avast
« on: June 14, 2016, 11:52:02 AM »
Ik blijf na het installeren van Windows 10 een hele vervelende pop-up krijgen om mijn Avast te upgraden. Ook al klik ik op never, hij blijft terug komen. Ik kan nergens in configuratie scherm etc dit irritante programmaatje vinden om te verwijderen. Hebben al CC-cleaner gedraaid maar het helpt niet.
De mappen die ik in de verkenner tegen kom ( uit 2013) mag ik niet verwijderen.  Ik wil dit niet want gebruik een andere. Graag een oplossing hiervoor.

Offline Eddy

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a.marseille@upcmail.nl

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Re: Vervelende pop-up voor upgrade Avast
« Reply #2 on: June 16, 2016, 09:44:01 AM »
Hmm, i tryed the remove tool but it is still popping up  :(
Geprobeerd met die removel tool maar komt toch nog steeds op..

Nog andere tips?

Offline Eddy

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Re: Vervelende pop-up voor upgrade Avast
« Reply #3 on: June 16, 2016, 09:48:19 AM »
Verwijder avast handmatig en volledig.
Installeer de laatste versie.

a.marseille@upcmail.nl

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Re: Vervelende pop-up voor upgrade Avast
« Reply #4 on: June 16, 2016, 10:03:31 AM »
Heb ik geprobeerd maar hij vindt niks van Avast. Niet in configuratiescherm en alleen in de verkenner kom ik oude mappen tegen maar die mag ik niet verwijderen. Waar die pop-up dan verstopt zit...schiet mij maar lek. Ik kan hem echt niet vinden. Ik heb Avast zelfs al een keer geïnstalleerd om hem vervolgens te kunnen verwijderen via configuratiescherm.

Offline Eddy

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Re: Vervelende pop-up voor upgrade Avast
« Reply #5 on: June 16, 2016, 10:08:03 AM »
- Remove avast through control panel
- Run avastclear
- Reboot
- Remove all leftover folders, files and registry entries
- Reboot
- Install the latest avast version

a.marseille@upcmail.nl

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Re: Vervelende pop-up voor upgrade Avast
« Reply #6 on: June 16, 2016, 10:21:21 AM »
It isn't in the control panel... There is nothing to find anywhere and that's the problem.
Only some old folders from 2013 and i can't remove them. I don't have the permission and i don't know houw to force them.. But the upgrade utility is nowere to find..

Offline Eddy

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Re: Vervelende pop-up voor upgrade Avast
« Reply #7 on: June 16, 2016, 10:28:39 AM »
Remove them in safe mode.

a.marseille@upcmail.nl

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Re: Vervelende pop-up voor upgrade Avast
« Reply #8 on: June 16, 2016, 10:30:39 AM »
Sorry for the many questions but yesterday i tryed that. Rebooted after an it still came back.. Don't understand it anymore..

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Re: Vervelende pop-up voor upgrade Avast
« Reply #9 on: June 16, 2016, 10:33:48 AM »
http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
Download and run Farbar.
Attach FRST.txt and Addition.txt to your next post.
Let's see what we can find.

a.marseille@upcmail.nl

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Re: Vervelende pop-up voor upgrade Avast
« Reply #10 on: June 16, 2016, 10:54:52 AM »
Oké, here they are.

is it safe to put the attachment here or is there to much personal info in it. In that case i have to remove them again i think. Can you telle me?
Go take a quick shower and then i am back..

Thanks


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Re: Vervelende pop-up voor upgrade Avast
« Reply #11 on: June 16, 2016, 12:39:01 PM »
They don't show any personal information, so don't worry.
I just got back from the hospital so I do have some things other than computers on my mind, but I will have a look at the logs and ask someone else also to have a look.

a.marseille@upcmail.nl

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Re: Vervelende pop-up voor upgrade Avast
« Reply #12 on: June 16, 2016, 12:53:54 PM »
Ahh thanks..
And don't rush anything. Personal things are more important then this and i yust click it away for the time beiing.  It is not a big deal, only gets on my nerves that i can't fix it mysself. I use to be an system engineer till 2004. Then i got an accident and had to stop working.
And sorry for my bad wrighting English. I am dutch.


Offline Eddy

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Re: Vervelende pop-up voor upgrade Avast
« Reply #13 on: June 16, 2016, 01:13:08 PM »
I already had a strong feeling that you are Dutch.
Why ?
Your first post here was in Dutch ;D

But this is a English forum (there is also a Dutch one here), so I will continue in English.
I do see some things in the logs that should be fixed.
Amongst them traces of a removed McAfee product and the Olmarik malware.

Just to make sure, you have UPC as provider ?

I will ask Essexboy to have a look at the logs also.

a.marseille@upcmail.nl

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Re: Vervelende pop-up voor upgrade Avast
« Reply #14 on: June 16, 2016, 03:45:07 PM »
Haha, yes at first i didn't nottice that the forum was really English because it askes me the prefered language.. But then i saw all the English. I have no problem speaking in English but for wrighting is a differant story.

It  also could be that i had something McAfee related but a while ago i had some problems and i installed severall scanners and malware find programs. Also could be that is was part of the pc allready when i bought it. But i don't like McAfee. Much to heavy program to run. But i removed the most i thought?

This Olmarik thing never came up in any scan. Something to worry about or not?

And yes i have UPC, aldo they fused with Ziggo so that's there official nam now. Except the email didn't change.  In any case thank you for all the effort here.  Hope hearing from you then.. 
« Last Edit: June 16, 2016, 03:50:59 PM by a.marseille »