Author Topic: after boot scan no scan history or chest available  (Read 3667 times)

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after boot scan no scan history or chest available
« on: June 16, 2016, 01:06:39 PM »
Windows 10 full install done 2 months ago.

Windows defender found many viruses and scans wouldn't complete. Some strange behaviour supported possible infection.

Computer hop ran external virus checkers and considered desktop clean. Installed avast free.

I installed avast premier trial.

After scans found and fixed threats, it advised a boot scan to which I agreed.

It took many days for internal and external drives.

Once avast was reopened it no longer had scan history or chest available.

Can't see where log file location is in settings.

How can i access information on detected files, errors and action taken during boot and other scans?



Offline bob3160

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Re: after boot scan no scan history or chest available
« Reply #2 on: June 16, 2016, 07:58:58 PM »
If you access them often, this should make it easier:
https://www.youtube.com/watch?v=ntW8zGicUfk
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Re: after boot scan no scan history or chest available
« Reply #3 on: June 16, 2016, 10:07:25 PM »
Thanks for suggestions.

I found the boot log by searching  for aswBoot.txt in C:\

i found the chest in folder chest index.xml

Online DavidR

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Re: after boot scan no scan history or chest available
« Reply #4 on: June 16, 2016, 10:44:12 PM »
Did you find anything of use in the aswboot.txt file, it can be very large and much of it.

Scan History is normally in the associated text files (they are named the same as the scan name) in the C:\ProgramData\AVAST Software\Avast\report folder, see attached image.

The chest folder (externally) isn't of much use as:
1. The files in it are encrypted.
2. The file names are also changed.

This is to prevent them being extracted and or run.

Viewing the virus chest from within the avastUI, is preferable.
What did you try when trying to access it from the avastUI ?

Did you try accessing it directly from the avast tray icon, see attached image.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: after boot scan no scan history or chest available
« Reply #5 on: June 17, 2016, 02:05:36 PM »
I can no longer see scan history  or virus chest in the program screen from th2 task bar icon.

 

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Re: after boot scan no scan history or chest available
« Reply #6 on: June 17, 2016, 03:48:08 PM »
Have you tried a repair of avast:
Vista, win7 or later - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Uninstall/Change and select Repair, click next and follow.

You may need to reboot after the repair.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: after boot scan no scan history or chest available
« Reply #7 on: June 18, 2016, 03:39:55 AM »
Thanks to all.

I found history etc on the"select folder to scan" screen. I hadn't opened that screen since the boot scan so history etc may have been there all along.

All is well now.

Alexa


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Re: after boot scan no scan history or chest available
« Reply #8 on: June 18, 2016, 03:59:49 PM »
You're welcome, glad that it is now resolved.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security