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Author Topic: ADD Whitelist request  (Read 2837 times)

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ADD Whitelist request
« on: June 20, 2016, 11:20:41 AM »
My company since 2000, develops software for managing a store .
A few months your antivirus quarantines a file of our program , making it unusable .

I have send a request to add program to the whitelist but i never received updates from this request.

Avast antivirus is creating several problems our clients .

The link is not working https://support.avast.com/Default_remove/Tickets/Ticket/View/UCW-400-52796

Best regard
« Last Edit: June 21, 2016, 09:42:31 AM by michelangelo.todaro »
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Offline Asyn

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Re: ADD Whitelist reuest
« Reply #1 on: June 20, 2016, 11:24:27 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: ADD Whitelist reuest
« Reply #2 on: June 20, 2016, 05:52:42 PM »
Hello,
i have uploaded two times the exe file on the ftp.
i dont understand what determine the program not clean.
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Re: ADD Whitelist reuest
« Reply #3 on: June 20, 2016, 06:06:25 PM »
Attach screenshot

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Offline Eddy

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Re: ADD Whitelist reuest
« Reply #4 on: June 20, 2016, 06:13:13 PM »
Ok, so you uploaded the file.
But did you mailed avast with information ?
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Offline Pondus

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Re: ADD Whitelist reuest
« Reply #5 on: June 20, 2016, 06:40:04 PM »
Providing Avast Support with the filename and password of uploaded archive
https://www.avast.com/faq.php?article=AVKB160#idt_03

Fornisci al Supporto di Avast il nome del file e la password dell'archivio caricato
https://www.avast.com/it-it/faq.php?article=AVKB160#idt_03


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Re: ADD Whitelist reuest
« Reply #6 on: June 21, 2016, 09:42:10 AM »
Quote from: Eddy on June 20, 2016, 06:13:13 PM
Ok, so you uploaded the file.
But did you mailed avast with information ?

yes, i have send the email "Files to whitelist - Server.exe", but never received response.
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Offline Asyn

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Re: ADD Whitelist request
« Reply #7 on: June 21, 2016, 09:47:51 AM »
Be patient, it can take a few days...
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline moroni

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Re: ADD Whitelist request
« Reply #8 on: June 21, 2016, 09:58:35 AM »
Where did you send the email to?
As per https://www.avast.com/faq.php?article=AVKB229, you have to send it to virus @ avast.com
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REDACTED

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Re: ADD Whitelist request
« Reply #9 on: June 21, 2016, 10:02:01 AM »
Yes
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Offline Milos

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Re: ADD Whitelist request
« Reply #10 on: June 21, 2016, 10:12:11 AM »
Hello,
when did you send the email to virus @avast.com? We can not find it.

Milos
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Re: ADD Whitelist request
« Reply #11 on: June 21, 2016, 10:18:30 AM »
i have send 2 times:

07 june 11.27
20 june 17.44

after the first send i have received the email Ticket ID: UCW-400-52796
but the ink https://support.avast.com/Default_remove/Tickets/Ticket/View/UCW-400-52796 not work
« Last Edit: June 21, 2016, 10:20:24 AM by michelangelo.todaro »
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Offline Milos

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Re: ADD Whitelist request
« Reply #12 on: June 22, 2016, 08:52:16 AM »
Hello,
thanks for reporting we have found why it went to former ticketing system. The issue should be fixed now and also the request was processed and file was whitelisted.

Milos
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