Author Topic: Windows 7/10 crash after installing Avast Free  (Read 2767 times)

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Offline RyeDataSolutions

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Windows 7/10 crash after installing Avast Free
« on: June 20, 2016, 03:28:42 PM »
Hi, Newbie to forum :)

This issue has been tested on windows 7 pro newbuild and windows 10 newbuild- all are latest builds x64 Pro
Dell Precision 380 3.0Ghz 4GB Ram Kingston SSDnow 300
Currently have 55 of these computers with either windows 7 or 10 installaed, in the progress of updating to W10.

Installation via latest online setup or full version Avast! Free Antivirus  11.2.2262, apparently this version has a fix to stop crashing!!!!!

while installing avast free on windows 7 I get a blue screen during installation. Safe mode- Remove avast and then it works again.
While installing avast free on windows 10 pro At the last point of installation(Progress bar at end) it simply crashes/Freezes.
This is not the only pc with this spec thats doing this now.
Have also tried an installation of avast business free addition and the same issues happen.
Tried on a hp unit I have as a spare and installtion was fine. 

appreciate any help.
« Last Edit: June 20, 2016, 04:13:52 PM by RyeDataSolutions »

Offline Asyn

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Re: Windows 7/10 crash after installing Avast Free
« Reply #1 on: June 21, 2016, 06:34:45 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Windows 7/10 crash after installing Avast Free
« Reply #2 on: June 22, 2016, 09:59:17 PM »
the same problem, bluescreen after avast update

Offline Eddy

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Re: Windows 7/10 crash after installing Avast Free
« Reply #3 on: June 22, 2016, 10:07:12 PM »
Since the system are newly build, did you check for errors/problems in device manager before installing avast ?
Is there anything in one of the avast log files about why it (possibly) failed ?