Author Topic: avast! 12.1.2272 Backup Settings function broken  (Read 19305 times)

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Offline RejZoR

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avast! 12.1.2272 Backup Settings function broken
« on: June 21, 2016, 10:10:32 PM »
I've tried to update my custom settings and found out it's broken. It's impossible to export (backup) settings anywhere. I've tried desktop, my documents and even secondary non-system partition, always DENIED error message. Can someone else try exporting settings if you guys get the same error...
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Offline DavidR

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #1 on: June 21, 2016, 10:42:15 PM »
There has been a problem on many systems backing up settings (not on my system) prior to this 12.1.2272 build. The previous work around was to disable the self-defence module, looks like they didn't resolve this previous issue.

Just checked it on this build and no problems on this XP Pro 32bit system.
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Offline merckxist

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #2 on: June 21, 2016, 11:10:11 PM »
Exported settings w/o error on Win10 64bit system. Its a custom config, not complete bloatware install. Was also successful exporting the settings before updating from 11.2.2262 on the same system. I have a Win7 64bit box that has not been updated yet from 11.2.2262 (custom config) that also exported w/o error. Self defense enabled on both systems.

Offline RejZoR

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #3 on: June 21, 2016, 11:40:31 PM »
Nope, disabling Self Defense didn't change anything.

What's even more bizarre, it used t work fine with all older versions, but with 12.1, not anymore. Any idea rom avast! team how to figure out what exactly is causing this? What is denying avast! the access to file system to backup settings to a file?
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Offline Gopher John

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #4 on: June 22, 2016, 12:12:52 AM »
No problems with backing up settings on 3 Win 7 Pro SP1 laptops.  Also, updates went smoothly preserving previous settings.
AMD A6-5350M APU with Radeon HD Graphics, 8.0GB RAM, Win7 Pro SP1 64bit, IE11
i7-3610QM 2.3GHZ, 8.0GB Ram,  Nvidia GeForce GT 630M 2GB, Win7 Pro SP1 64bit, IE 11
Common to both: Avast Premium Security 19.7.2388, WinPatrol Plus, SpywareBlaster 5.5, Opera 12.18, Firefox 68.0.2, MBam Free, CCleaner

Offline DavidR

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #5 on: June 22, 2016, 12:29:59 AM »
It also worked on my win7 SP1 (32bit Starter Edition) netbook.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline broadcast23

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #6 on: June 22, 2016, 02:48:09 AM »
Works fine here!
Win 10 64bit, Amd A8-3820 2.5GHz quad core, 16GB ram

Offline Alikhan

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #7 on: June 22, 2016, 02:51:53 AM »
Uhh, the export setting seems broken, I've just done a clean install.
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Offline Asyn

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #8 on: June 22, 2016, 08:15:28 AM »
No problems here, it works for me.
W 8.1 [x64] - Avast PremSec 21.4.2462.B3 [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
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Offline Alikhan

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #9 on: June 22, 2016, 04:31:36 PM »
Well, there's got to be something affecting it then which denies the access???
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Offline NON

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #10 on: June 23, 2016, 12:06:12 PM »
Works fine here with Win7 64bit.
Main: Win10 Pro 20H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 21 Premier Beta / Comodo Firewall 12 (testing again)
Mobile: Win10 Pro 20H2 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 20 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline RejZoR

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #11 on: June 23, 2016, 02:32:50 PM »
So, it works for most, but some of us are affected. I wonder what's causing this. Two of us that have this problem run Windows 10 64bit. Which seems to be the only known thing in common.
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Offline Alikhan

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #12 on: June 23, 2016, 05:32:45 PM »
Rejzor, do you use CryptoPrevent?

I have a feeling it could be that causing the access denied issues.
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Offline RejZoR

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #13 on: June 23, 2016, 05:44:46 PM »
Nope. avast! is the only security software on my system.

Only thing that has radically changed between then and now is the OS installation source. Before I was using Windows 10 downloaded from Windows Media Creation Tool and now I'm using Microsoft's image from their webpage.

I do have two bizarre issues otherwise I couldn't figure out.

I'm often getting "The stub received bad data" when executing random apps. It doesn't happen always, just here and there. Re-running apps and they suddenly work problem free. I have no clue why this is happening. And the second thing, Task Scheduler's service just stopping itself for no reason. I want to open Task Scheduler and it says my computer couldn't be found. I check the services and Task Scheduler simply isn't running. Then I start it and it works. This is on a fresh clean system. I don't know what the hell is going on.
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Offline Alikhan

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #14 on: June 24, 2016, 06:14:45 PM »
Can the Avast team please reply to this topic and let us know what is going on.
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