Author Topic: avast! 12.1.2272 Backup Settings function broken  (Read 19303 times)

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Offline bob3160

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #30 on: June 29, 2016, 03:16:34 PM »
The problem is that they apparently haven't been able to duplicate the problem.
Since this doesn't happen to all systems, it's been an elusive problem.
I have several systems and this bug effects only one of them. (It happens to be the laptop I use most often.)
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Offline Alikhan

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #31 on: June 29, 2016, 03:38:39 PM »
The problem is that they apparently haven't been able to duplicate the problem.
Since this doesn't happen to all systems, it's been an elusive problem.
I have several systems and this bug effects only one of them. (It happens to be the laptop I use most often.)

Avast could ask us for logs and/or memory dumps to narrow down the issue.
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Offline Vapor

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #32 on: June 29, 2016, 05:29:18 PM »
I have 7x Win 7x64 and 2 of them experiencing this issue.
Even thou not all users are effected, obviously there is an issue between different setups in Win 7 and Win 10. I believe this was an issue way back in earlier version and that was fixed, then this again so its within avast itself that they have to find the problem.

Offline Vapor

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #33 on: June 29, 2016, 06:20:13 PM »
Just got an email from avast support and I'm quite surprise 
Quote
this is the first time I hear about this problem
even thou I provided them with link to this thread in this forum  >:(
Have anyone reported this issue, and again this was happening  with earlier versions of avast so this isn't new  ::)

Offline DavidR

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #34 on: June 29, 2016, 07:16:13 PM »
Just got an email from avast support and I'm quite surprise 
Quote
this is the first time I hear about this problem
even thou I provided them with link to this thread in this forum  >:(
Have anyone reported this issue, and again this was happening  with earlier versions of avast so this isn't new  ::)


Well that doesn't exactly surprise me, I wouldn't have thought it was something that would get to tech support. Plus I think that they aren't exactly regular visitors to the forums. I just wonder how many avast users actually use this function (if avast had any stats on it).

Personally I think there should be someone responsible to have a proactive presence in the forums, even if it is only monitoring the issues being reported by users. Then they can seek more information if required to pin down the problem.

What makes this one more frustrating is that it isn't effecting all users and it isn't on one specific type of installation, OS (version and 32 or 64bit, etc.), avast version, other security based software.
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Offline Vapor

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #35 on: June 29, 2016, 07:33:27 PM »
Customers with random OS have this issue  so its difficult to  troubleshoot this problem I agree. I use this function quite often to make sure that my settings are-always  in tact and I have try literally everything possible thing to figure this out, avast clean install, uninstalling Outpost, even clean windows which I have ISO of it and that is with nothing on it except SP1, nothing makes a difference.

In fact I have 2 identical workstations with the same software and hardware bit for bit and after creating image of both and comparing them, binary are the same and in one that works and the other doesn't, go figure.
But I heard this was similar issue in earlier version of avast e.g. 7-8 and they have fixed that, so they should have some clue I don't ??? know

Ooo after going back to avast 11 problem is gone
« Last Edit: June 29, 2016, 07:40:27 PM by Vapor »

Offline bob3160

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #36 on: June 29, 2016, 09:40:21 PM »
Just got an email from avast support and I'm quite surprise 
Quote
this is the first time I hear about this problem
even thou I provided them with link to this thread in this forum  >:(
Have anyone reported this issue, and again this was happening  with earlier versions of avast so this isn't new  ::)
I've personally reported this on several occasions.  :'(
Just installed the latest Windows 10 Insider Preview release but the problem on this computer hasn't changed:
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Offline Vapor

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #37 on: June 30, 2016, 02:48:46 AM »
I know that the support asked me for the log just to shot me up and to kill some time, which btw. I did submitted..... what else can we do  :D
Thank s guys Let's hope that in near future (timely fashion) this will get resolve.

« Last Edit: June 30, 2016, 02:52:29 AM by Vapor »

Offline Vapor

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #38 on: June 30, 2016, 01:59:14 PM »
Update:

Got email from support acknowledging that yes this was reported already by users at this forum, and developers are  working to resolve the issue ASAP.

Offline Asyn

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #39 on: June 30, 2016, 02:02:16 PM »
Update: Got email from support acknowledging that yes this was reported already by users at this forum, and developers are  working to resolve the issue ASAP.
Thanks for the feedback. :)
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Offline Vapor

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #40 on: June 30, 2016, 03:21:42 PM »
You are welcome  :)

Offline bob3160

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #41 on: June 30, 2016, 10:00:58 PM »
Update:

Got email from support acknowledging that yes this was reported already by users at this forum, and developers are  working to resolve the issue ASAP.
Guess you didn't believe me... :)
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Offline Vapor

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #42 on: June 30, 2016, 10:50:38 PM »
Quote
Guess you didn't believe me... :)

Sorry bob if It looked or sounded that way I had no doubt that what you have posted wasn't made up. Yours and other users input motivated me to point this thread to avast's support  :)

Offline bob3160

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #43 on: July 05, 2016, 01:58:58 PM »
Some good news Thanks:

Let's hope it stays that way. :)
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Offline Vapor

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Re: avast! 12.1.2272 Backup Settings function broken
« Reply #44 on: July 05, 2016, 05:49:05 PM »
OK how did you managed to get that working bob or is that someones screen who is working on the fix