Author Topic: Please bring back the "Remote assistance"  (Read 66473 times)

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Offline bob3160

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Re: Please bring back the "Remote assistance"
« Reply #135 on: August 11, 2016, 04:47:48 PM »
Is quick assist any different than the remote desktop connection of Windows 8? I added that to my taskbar. I can use it for one relatives computer but it will not help me with my moms computer (Vista)
Check you PM. :)
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Offline Andrew124

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Re: Please bring back the "Remote assistance"
« Reply #136 on: August 11, 2016, 05:21:21 PM »
It has been a while now since the feature has been removed, and I know that we have ONE response from the Avast Team, but it sure would be nice to hear how things are going.

***EDIT***
Did someone forget to pull the page?  This is still uphttps://www.avast.com/en-us/f-remote-assistance
« Last Edit: August 11, 2016, 05:24:29 PM by Andrew124 »

Offline bob3160

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Re: Please bring back the "Remote assistance"
« Reply #137 on: August 11, 2016, 05:33:44 PM »
It has been a while now since the feature has been removed, and I know that we have ONE response from the Avast Team, but it sure would be nice to hear how things are going.

***EDIT***
Did someone forget to pull the page?  This is still uphttps://www.avast.com/en-us/f-remote-assistance
Hopefully it means they are putting it back soon. :)
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Offline DavidR

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Re: Please bring back the "Remote assistance"
« Reply #138 on: August 11, 2016, 06:15:52 PM »
It has been a while now since the feature has been removed, and I know that we have ONE response from the Avast Team, but it sure would be nice to hear how things are going.

***EDIT***
Did someone forget to pull the page?  This is still up
https://www.avast.com/en-us/f-remote-assistance

Hopefully it means they are putting it back soon. :)

I think it is more of an omission than an intention.

I could find no page source giving a date of creation, other than a generation of date and time, not when the page was first or subsequently put on the site.
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Offline cehdesigner

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Re: Please bring back the "Remote assistance"
« Reply #139 on: August 14, 2016, 03:42:03 AM »
Please bring back RA it would make my life so much easier!! Granted I have Tubro meeting and it works great for IT people but for home users it is a nightmare to use!!
« Last Edit: August 14, 2016, 03:47:02 AM by cehdesigner »

ronaldcase@y7mail.com

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Re: Please bring back the "Remote assistance"
« Reply #140 on: August 15, 2016, 08:47:29 AM »
Also hope remote assistance is returned or bought back in another form by Avast.

Very easy to use for elderly relatives and not so tech minded friends.




asim.pervez@firstintegrated.co.uk

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Re: Please bring back the "Remote assistance"
« Reply #141 on: August 16, 2016, 10:41:06 AM »
Just wanted to chime in here, please bring back Remote Assistance.  It was a much loved feature by those who used it, i know i know, statistics etc but those that used it, loved it.

spree17s@gmail.com

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Re: Please bring back the "Remote assistance"
« Reply #142 on: August 16, 2016, 07:16:20 PM »
Today was the first day a elderly out of state relative needed my help and I could not help them. Please put RA back on soon.

mquaint2013@gmail.com

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Re: Please bring back the "Remote assistance"
« Reply #143 on: August 21, 2016, 11:30:40 PM »
Disappointed. Remote Assistance was my go-to for my non-tech savvy family members. There are those of us who got genuine use out of it.

On the bright side, there's nothing keeping me from recommending Sophos Home to those people now. Easy to use, lightweight, catches a lot of crap and doesn't pester them to buy more stuff. In fact, there's no reason for me to use Avast Antivirus at all anymore. Thanks Avast, you made that bit easy.



sadhu@mail.ru

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Re: Please bring back the "Remote assistance"
« Reply #144 on: August 24, 2016, 09:09:24 PM »
Return the Remote Assistant !!! A very useful feature, especially for the care of older parents.

sea9ray@ntlworld.com

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Re: Please bring back the "Remote assistance"
« Reply #145 on: August 25, 2016, 12:39:24 AM »
Why have you taken off the remote assistance that was one of the main reasons that I went for Avast as My Friend has many times got me out of trouble with .....instead you have added some extra thing that most people don`t want....please bring it back fast as I have a problem now for which I can`t get my Friend to sort it out......and don`t say use windows assistance as it is too long winded and Avast was so easy to use...... so please do the right thing and bring it back ....as I think when it come`s to renewing a lot of people might just jump ship if you get my Drift ...No pun intended.     

Offline Asyn

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Re: Please bring back the "Remote assistance"
« Reply #146 on: August 25, 2016, 09:45:02 AM »
Attention folks, check out the german section here https://forum.avast.com/index.php?topic=187825.0

User Asyn just created a questionnaire survey on this issue. You can vote there!

If you're not so good in German, here's the translation of the titel and the 3 given choices.


Titel:

Wollt ihr die Fernunterstützung zurück? >>> Do you want to have the remote assistance back?


Choices:

Ja, unbedingt, habe die Funktion regelmäßig genutzt. >>> Yes, absolutely. I used this feature frequently.

Nein, dieses Tool hat in einem AV nichts verloren. >>> No, such a feature has no place in an AV security suite.

Ist mir eigentlich vollkommen egal. >>> It's actually completely irrelevant to me.



So come on guys. LET'S VOTE THERE! We got only 60 days to do so.

Voting closed, for the results see: https://forum.avast.com/index.php?topic=187825
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Offline bob3160

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Re: Please bring back the "Remote assistance"
« Reply #147 on: August 25, 2016, 02:33:23 PM »
Why have you taken off the remote assistance that was one of the main reasons that I went for Avast as My Friend has many times got me out of trouble with .....instead you have added some extra thing that most people don`t want....please bring it back fast as I have a problem now for which I can`t get my Friend to sort it out......and don`t say use windows assistance as it is too long winded and Avast was so easy to use...... so please do the right thing and bring it back ....as I think when it come`s to renewing a lot of people might just jump ship if you get my Drift ...No pun intended.     
If you happen to have the latest version of Windows 10, there is Quick Assist. It's not long winded and easy to use:
https://www.youtube.com/watch?v=dd-ajJ376jQ
It would still be much easier if we still had the service built directly into Avast. :)
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Offline cehdesigner

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Re: Please bring back the "Remote assistance"
« Reply #148 on: September 14, 2016, 05:04:39 PM »
Here it is September and still no answer! As far as the latest windows 10 release It has allot of bugs that windows 10 needs to fix before I recommend it to my customers!! So that still doesn't help me out!! It would be great if and I mean IF Avast would bring it back it would be great big help!!

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Re: Please bring back the "Remote assistance"
« Reply #149 on: September 15, 2016, 02:47:59 PM »
I have decided to assume that because the developers have chosen not to comment, they do not intend to bring back RA.
Based on that, I'm going to cancel auto-renew and this will be my last year with Avast.
I feel that Avast has lost its way, trying to pack too many features into a single client, and neglecting older features in favor of others that are paid only.

This removes value from their Premier license, which used to include every feature, now just gives a few extras.