Author Topic: Please bring back the "Remote assistance"  (Read 65276 times)

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Offline MartinZ

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Re: Please bring back the "Remote assistance"
« Reply #150 on: September 15, 2016, 05:46:14 PM »
Hi guys,

sorry for the delay in reply.

No we aren't planning to return the feature. We might cooperate with some specialist in this area as TemaViewer in future but we don't plan to develop it internally.

The reason is that the feature wasn't good enough and wasn't used enough. We don't want to have half-baked features in avast.

I hope you understand.

Offline bob3160

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Re: Please bring back the "Remote assistance"
« Reply #151 on: September 15, 2016, 11:34:07 PM »
Hi guys,

sorry for the delay in reply.

No we aren't planning to return the feature. We might cooperate with some specialist in this area as TemaViewer in future but we don't plan to develop it internally.

The reason is that the feature wasn't good enough and wasn't used enough. We don't want to have half-baked features in avast.

I hope you understand.
I for one don't understand considering the original post by Vlk.
Despite what you may think, it was an excellent selling point of Avast and of great help to those we supported remotely.
This should be evident from the many posts in this thread.  :( :o
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Offline Patrick2

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Re: Please bring back the "Remote assistance"
« Reply #152 on: September 15, 2016, 11:52:56 PM »
I for One liked Remote Assistance in Avast, but since Windows 10 and Windows 7 Home Premium can't use Remote Desktop, so with that system i'll keep Teamviewer in, and be happy as can be then.   Thank you for the reply MartinZ.   

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Offline Eddy

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Re: Please bring back the "Remote assistance"
« Reply #153 on: September 16, 2016, 12:00:04 AM »
Quote
The reason is that the feature wasn't good enough and wasn't used enough.
Eh perhaps it is just me, but I haven't seen any complaints about it from users.
Seems to me it was good enough for the people that used it.
Quote
We don't want to have half-baked features in avast.
What was "half-baked" in the remote assistance ?

Offline bob3160

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Re: Please bring back the "Remote assistance"
« Reply #154 on: September 16, 2016, 12:02:06 AM »
I for One liked Remote Assistance in Avast, but since Windows 10 and Windows 7 Home Premium can't use Remote Desktop, so with that system i'll keep Teamviewer in, and be happy as can be then.   Thank you for the reply MartinZ.
If you and the party needing help are on Windows 10 v1607, you could use this:
https://www.youtube.com/watch?v=dd-ajJ376jQ
It's very easy to use. :)
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Offline blastm

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Re: Please bring back the "Remote assistance"
« Reply #155 on: September 27, 2016, 06:44:50 PM »
Hi guys,
sorry for the delay in reply.
No we aren't planning to return the feature. We might cooperate with some specialist in this area as TemaViewer in future but we don't plan to develop it internally.
The reason is that the feature wasn't good enough and wasn't used enough. We don't want to have half-baked features in avast.
I hope you understand.

Well, I was a bit slow to spot the feature was missing from the last versions, but I found it quite unfortunate..
as other pointed out it was quick and easy to use, when you know the other user also have avast installed on is computer...

Making someone install another software, or find an obscure windows program & connect to an account they might not even have, can be an adventure by itself when helping some users ^_^;

I personally used it more than some newer features, and hope you'll manage to put it back in the near future ;)

Offline xyzzy

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Re: Please bring back the "Remote assistance"
« Reply #156 on: September 29, 2016, 07:07:59 PM »
The reason is that the feature wasn't good enough and wasn't used enough. We don't want to have half-baked features in avast.

On the opposite, it was good enough.

"wasn't used enough" - this is so-called telemetry-driven stupidity, common disease these days.

"We don't want to have half-baked features in avast." - seemingly it was good for us but not for you? Aren't I right there is something wrong here?

I am greatly disappointed...

Offline paul.taylor

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Re: Please bring back the "Remote assistance"
« Reply #157 on: October 03, 2016, 05:26:10 AM »
So I & my extended family have been using Avast Internet Security for last several years(on my recommendation). Tonight, after an update I lost remote assistance and was unable to troubleshoot an issue on my mother's computer.

I use remote assistance about every other week with my parents and my in-laws, because of the ease of use (and have been from day one of installing avast).  I have 160 days left on my license, if the feature isn't back by then, I'm leaving and switching them over as well!

BTW... after just a little research I found Bitdefender offers a free remote assistance tool with its AV for a comparable price.
http://www.bitdefender.com/remote/
http://www.bitdefender.com/solutions/antivirus.html

Here's hoping you reconsider your feature choice!!

Offline CraigB

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Re: Please bring back the "Remote assistance"
« Reply #158 on: October 03, 2016, 05:32:18 AM »
So I & my extended family have been using Avast Internet Security for last several years(on my recommendation). Tonight, after an update I lost remote assistance and was unable to troubleshoot an issue on my mother's computer.

I use remote assistance about every other week with my parents and my in-laws, because of the ease of use (and have been from day one of installing avast).  I have 160 days left on my license, if the feature isn't back by then, I'm leaving and switching them over as well!

BTW... after just a little research I found Bitdefender offers a free remote assistance tool with its AV for a comparable price.
http://www.bitdefender.com/remote/
http://www.bitdefender.com/solutions/antivirus.html

Here's hoping you reconsider your feature choice!!
You can always use Teamviewer "it's free" :)

Offline Gandalf1369

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Re: Please bring back the "Remote assistance"
« Reply #159 on: October 03, 2016, 12:18:24 PM »

BTW... after just a little research I found Bitdefender offers a free remote assistance tool with its AV for a comparable price.
http://www.bitdefender.com/remote/
http://www.bitdefender.com/solutions/antivirus.html

Here's hoping you reconsider your feature choice!!

According to the link you posted, the remote assistance offered by Bitdefender IS TeamViewer!!  ;D ;D
« Last Edit: October 03, 2016, 03:23:10 PM by Gandalf1369 »
Windows 10 (64bit); 8GB RAM; Malwarebytes Anti-Malware Pro; avast Free (latest version)

Offline paul.taylor

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Re: Please bring back the "Remote assistance"
« Reply #160 on: October 04, 2016, 04:57:28 AM »

According to the link you posted, the remote assistance offered by Bitdefender IS TeamViewer!!  ;D ;D

Good point!!

Offline darrensavero

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Re: Please bring back the "Remote assistance"
« Reply #161 on: October 31, 2016, 04:18:48 PM »
Please Bring back the Remote Assistance, with it i can help my relatives with their computer problems such as viruses , usb viruses , unhide hidden file cause of virus, show them how to do something or fixing something, etc . Avast please bring it back!!!

Offline Pondus

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Re: Please bring back the "Remote assistance"
« Reply #162 on: October 31, 2016, 04:59:01 PM »
Please Bring back the Remote Assistance, with it i can help my relatives with their computer problems such as viruses , usb viruses , unhide hidden file cause of virus, show them how to do something or fixing something, etc . Avast please bring it back!!!
Install free USB protection MCShield  >  http://www.mcshield.net/  it is a install and forget tool and highly recomended



Quote
Please Bring back the Remote Assistance,
Se reply #150



« Last Edit: October 31, 2016, 05:10:43 PM by Pondus »

Offline paul.taylor

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Re: Please bring back the "Remote assistance"
« Reply #163 on: November 10, 2016, 06:09:46 PM »

According to the link you posted, the remote assistance offered by Bitdefender IS TeamViewer!!  ;D ;D

Good point!!

In lieu of Remote Assistant, I worked with a relative over the phone to get them to install TeamViewer ... painful!!!!  But after it was installed the product was great, with a better feature set then Remote Assistance!!

So Avast it would be great to see you partner with TeamViewer and optionally integrate it with the avast product Suite!!  Help us "good sons" that are trying to help our older family members survive the information age.

Offline yhorror

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Re: Please bring back the "Remote assistance"
« Reply #164 on: December 01, 2016, 01:45:29 PM »
Several month passed.
No return of the useful option.
No replacement to it that was promised above.

As the Avast developers discard our desires, there is time to discard Avast from our PCs.
I will count the PCs of my and my relatives/friends that are moved to another AV solutions:

12/01/2016 My old laptop (Windows XP). Avast Free registration expired. Remove Avast to install another AV.