Author Topic: Please bring back the "Remote assistance"  (Read 65278 times)

0 Members and 1 Guest are viewing this topic.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31302
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Please bring back the "Remote assistance"
« Reply #165 on: December 01, 2016, 01:49:55 PM »
Quote
Several month passed.
No return of the useful option.
Ofcourse not. See reply #150
Quote
No replacement to it that was promised above.
avast never promised a replacement.
Quote
Avast Free registration expired
avast free doesn't expire anymore.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 85946
  • No support PMs thanks
Re: Please bring back the "Remote assistance"
« Reply #166 on: December 01, 2016, 03:36:02 PM »
<snip>
As the Avast developers discard our desires, there is time to discard Avast from our PCs.
I will count the PCs of my and my relatives/friends that are moved to another AV solutions:
<snip>

Personally that is a bit strange as no other AV (that I'm aware of) has a remote assistance function, so they won't have it there either.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46286
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Please bring back the "Remote assistance"
« Reply #167 on: December 01, 2016, 03:44:09 PM »
You'll find a simple to use alternative here:
https://forum.avast.com/index.php?topic=19387.msg1349806#msg1349806
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline yhorror

  • Newbie
  • *
  • Posts: 10
Re: Please bring back the "Remote assistance"
« Reply #168 on: December 02, 2016, 01:20:28 PM »
Quote
No replacement to it that was promised above.
avast never promised a replacement.
See reply #150
Quote
Avast Free registration expired
avast free doesn't expire anymore.
That's true for the new registrations only.

<snip>
As the Avast developers discard our desires, there is time to discard Avast from our PCs.
I will count the PCs of my and my relatives/friends that are moved to another AV solutions:
<snip>

Personally that is a bit strange as no other AV (that I'm aware of) has a remote assistance function, so they won't have it there either.
That's my point of view:
There was no better AV solution while Avast has the "remote assistance" feature,
but there is many better AV solutions as Avast discard this "feature of choice".

There is few annoying issues with Avast that other AVs don't have. And these issues persist in Avast for years, despite the bug reports. Add to this the stupid new user interface. Then add discarding the most useful feature without a respectable reason, and never return or replace it despite of users pleads.

That is why i decide to say "bye" to Avast, just another piece of software that was good in the past, then destroyed by "effective" management.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46286
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Please bring back the "Remote assistance"
« Reply #169 on: December 02, 2016, 01:37:03 PM »
@ yhorror,
You apparently made up your mind long before you started posting here.
You were given alternatives but, it's your computer so be happy with whatever you decide.

Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31302
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Please bring back the "Remote assistance"
« Reply #170 on: December 02, 2016, 01:54:33 PM »
You better read reply #150 again.
There is not promise there at all.
Quote
There was no better AV solution while Avast has the "remote assistance" feature
So just because had this feature, it was the best av solution ?
Come on, remote assistance option has nothing to do with protection/detecting/removing malware.
A car doesn't drive better just because it has a radio while others don't.
Quote
Add to this the stupid new user interface
You only have to open the GUI on rare occasions.
It is just there to allow the user to change settings, it doesn't have to look good.
It just must function correctly.
Besides that, it is just a matter of taste.
Some hate it, others love it.

Offline yhorror

  • Newbie
  • *
  • Posts: 10
Re: Please bring back the "Remote assistance"
« Reply #171 on: December 02, 2016, 02:15:44 PM »
You apparently made up your mind long before you started posting here.
I started posing here at reply #8, so you can see my starting reasons. The official replies #31,  #38, and #150 are what "made up my mind" then.
You were given alternatives
Not by Avast developers, though. I definitely take one of them, thanks.

A car doesn't drive better just because it has a radio while others don't.
Do you mean, that is a good reason to trash out working radio from a car that has it?

12/18/2016 My home PC (Windows XP). Remove Avast to check if it is the cause of a system glitch. The Avast was innocent (this time), but i still prefer to install another AV.
« Last Edit: December 18, 2016, 02:47:08 PM by yhorror »

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 85946
  • No support PMs thanks
Re: Please bring back the "Remote assistance"
« Reply #172 on: March 14, 2017, 07:36:38 PM »
<snip quote>

Man I miss it. I have bought Avast Internet Security but as other software are not reliable under fluctuating network like Teamviewer I thought avast can help. But now I'm unable to find that Remote Assistance in Avast. Please add the Remote assistance in next program version. I bought the Avast and it is not allowing any software for remote connection.

The previous Avast Remote Assistance, was free to all versions, not specifically a part of Avast Internet Security or other paid versions.

Considering this topic started on the 22 June 2016 (almost 9 months ago) and avast have responded within this topic, I can't see it coming back given what they said.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31302
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Please bring back the "Remote assistance"
« Reply #173 on: March 25, 2017, 08:25:30 PM »
Quote
I bought the Avast and it is not allowing any software for remote connection.
Simply allow it in the firewall and/or set the correct exclusions for the RDP software you are using and it will work.

Offline daniel.hoviss

  • Newbie
  • *
  • Posts: 1
Re: Please bring back the "Remote assistance"
« Reply #174 on: March 29, 2017, 05:29:29 PM »
Today I had an advertisement from AVAST show up that offered Remote assistance as part of the program! After purchase and upgrade, it was clear that Remote assistance was not included. Shame on AVAST for misleading clients.

For an IT professional who supports 100's of clients in several states I have recommended AVAST to all my clients from individuals to institutions. These companies and individuals are now seeking other products. AVAST has straied from the lean clean effective product, to one that caters to ppl that value the look of pretty colors over the functionality of a good product.

Please remove the following useless programs - not essential to an Anti virus pgm:
Passwords
Shredder
Browser Cleanup
Annoying popups

PLEASE STOP changing your interface, there was nothing wrong with the pre Windows 10 look - but now there are all these large buttons, rather than simple drop menus. I cannot find anything, because it is not clear where things are.

Please bring back the Remote option - please consider making is a separate program, I am willing to pay for it.

PLEASE NOTE: WINDOWS REMOTE ON Win 10 it is a 7 step process involving sending an invitation file and conveying a password.
When you finally do establish a connection, then you have to jump through additional hoops to use the mouse, as the initial connection loads in read only mode. Then after all that if you try to open an executable or zip file remotely Windows kicks you out and you need to start the entire process over.

This is really not much fun for inexperienced users on the phone and completely unnecessary.

PLEASE BRING BACK REMOTE ASSISTANCE!@!!!!!!

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46286
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Please bring back the "Remote assistance"
« Reply #175 on: March 29, 2017, 10:16:39 PM »
Today I had an advertisement from AVAST show up that offered Remote assistance as part of the program! After purchase and upgrade, it was clear that Remote assistance was not included. Shame on AVAST for misleading clients.

For an IT professional who supports 100's of clients in several states I have recommended AVAST to all my clients from individuals to institutions. These companies and individuals are now seeking other products. AVAST has straied from the lean clean effective product, to one that caters to ppl that value the look of pretty colors over the functionality of a good product.

Please remove the following useless programs - not essential to an Anti virus pgm:
Passwords
Shredder
Browser Cleanup
Annoying popups

PLEASE STOP changing your interface, there was nothing wrong with the pre Windows 10 look - but now there are all these large buttons, rather than simple drop menus. I cannot find anything, because it is not clear where things are.

Please bring back the Remote option - please consider making is a separate program, I am willing to pay for it.

PLEASE NOTE: WINDOWS REMOTE ON Win 10 it is a 7 step process involving sending an invitation file and conveying a password.
When you finally do establish a connection, then you have to jump through additional hoops to use the mouse, as the initial connection loads in read only mode. Then after all that if you try to open an executable or zip file remotely Windows kicks you out and you need to start the entire process over.

This is really not much fun for inexperienced users on the phone and completely unnecessary.

PLEASE BRING BACK REMOTE ASSISTANCE!@!!!!!!
Would love to see the ad your received, re- remote assistance, since it's been absent for some time.

Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline yhorror

  • Newbie
  • *
  • Posts: 10
Re: Please bring back the "Remote assistance"
« Reply #176 on: November 14, 2017, 09:57:41 AM »
Today the last copy of Avast installed on my family PC's ask for update. Instead it was removed with the reason explaining: "I have no reason to prefer Avast among AV programs without the 'remote assistance' feature". Then another AV was installed. There are still a few copies of Avast installed on our friends' PCs. But we soon get rid of them for sure.

Goodbye for Avast and its "effective" managers! :P

Offline ChuckF

  • Newbie
  • *
  • Posts: 3
Re: Please bring back the "Remote assistance"
« Reply #177 on: November 14, 2017, 01:18:29 PM »
Not that votes count in the East, but put me down for a plus one. 
I originally liked Avast because it protected and cleaned really well PLUS it had remote capabilities.

I like the new add-ons.  Not so fond of this subtraction. 

As a famous philosopher, George Carlin, once said:  You can't have everything.  Where would you put it all?

I say into AVAST Premium!  It was the reason to go Premium.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46286
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Please bring back the "Remote assistance"
« Reply #178 on: November 14, 2017, 02:21:59 PM »
Today the last copy of Avast installed on my family PC's ask for update. Instead it was removed with the reason explaining: "I have no reason to prefer Avast among AV programs without the 'remote assistance' feature". Then another AV was installed. There are still a few copies of Avast installed on our friends' PCs. But we soon get rid of them for sure.

Goodbye for Avast and its "effective" managers! :P
I would have thought that you installed Avast to keep your systems safe not for it's ability to remotely access another computer.
If both computer are on Windows 10, you can use Quick Assist.
I also miss the feature in Avast but, it certainly wasn't the reason I installed it and, loosing that feature also wasn't a reason to remove it.
To each their own. :)




Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline yhorror

  • Newbie
  • *
  • Posts: 10
Re: Please bring back the "Remote assistance"
« Reply #179 on: November 18, 2017, 09:56:38 AM »
I would have thought that you installed Avast to keep your systems safe not for it's ability to remotely access another computer.
As i say before, Avast never was the best AV. There are many another AVs "to keep my system safe". But Avast was a lone "good_AV + remotely_help" solution. So, your assume is wrong: literally i installed and recommended to install Avast on many PCs just "for its ability to remotely access another computer".

If both computer are on Windows 10, you can use Quick Assist.
Thanks, but this isn't an option. There is a wide range of OS in my near environment (family and friends) from XP to 10 (excluding Vista probably). Avast was the solution that covers them all. After losing the option (without any warning, as you definitely know, which is at least disrespectful) i was forced to switch to TeamViewer that is much more complex. So i was forced not only to install it on many PCs but also to teach their users how to use it correctly and safely. This abruptly task make me angry for a long time.

Think, i never install Avast again. Even if it unquestionably becomes a #1 AV in the existence, i'll chose the second one :P

P. S. Saying about "keeping your system safe" again, there is one simple rule to do it: never open a file from an untrusted source (and if you think that the file source is trusted, think twice). I personally didn't see AV warnings on my main PC for many years already. Sadly, some users can not be taught to follow the rule, so they really need an AV.
« Last Edit: November 18, 2017, 11:05:23 AM by yhorror »