Author Topic: Please bring back the "Remote assistance"  (Read 72982 times)

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Re: Please bring back the "Remote assistance"
« Reply #60 on: July 07, 2016, 12:42:20 PM »
...although I´m a little late,

just wanted to let You know, that I´m missing the "easy-to-use-remote" too.  :-\

It wasn´t that fast, but - as someone else said before - it was to easy to let me help neighbours. Even
the elder ones got used to use it.....

The forthcoming "workaround" sounds great, but maybe You could implemate the old one for once till
You found the right product to integrate?!

Regards

Offline Andrew124

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Re: Please bring back the "Remote assistance"
« Reply #61 on: July 08, 2016, 03:37:18 PM »


Prepare for a wall of text....  TL;DR -- Cut it out, Bring back RA


I concur, I have over 80 referrals through your system (After I realized I could only get 3 years, I stopped using the tracked referrals) and most of those people need help from time to time.
I am very sorry avast has dropped remote assistance because I have promoted avast to all my customers because it had remote assistance and one of the best internet security's systems out there and it made it very simple to connect to my customers pc's. I work on customers all over the US!!! Now I got to go back to turbo meeting which is more complicated to use!! I guess I will stop offering avast to my customers!!!!


It was great to not have to push another 3rd party program,  and I used it on a semi-regular basis.

Also, I purchased the Premier license specifically for the unattended remote access feature... which is now gone.  I don't like when features are REMOVED without warning.
Especially with the whole hullabaloo around a certain Remote Desktop services' (TV) "Hacked" accounts, my business clients are all jumping ship away from it.

I was VERY hopeful to see remote support in the business client, as that is always my biggest problem: Remote access and support of laptops, "BYODevices", users who have a home PC that they use for work, etc.

I've been using Avast since I saw https://www.youtube.com/watch?v=nxM1cnphLpw (Back in 2007) and I've never looked back.

I love your products, and I was very much looking forward to showing my Business clients how easy (and password-sharing-free, because 'yay' for MS RDP) it was going to be to help them.

We already have 3 SMBs on your cloud product, and again... There is a NEED for this, even if (forgive me community) it was paid (Only one side needs a license, like a product that rhymes with SteamViewer)

I also was embarassed when a lady whom I've been helping (Pro-bono) for years called me, and I had to tell her I'd call her back once I figured out where my Remote Assisstance module went.

Well, it went AWAY.  WITHOUT WARNING.

Please, don't do that again, it's mildly unprofessional.

Oh, and Changelogs BEFORE updating would be nice.

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Re: Please bring back the "Remote assistance"
« Reply #62 on: July 08, 2016, 04:07:21 PM »
I hope everybody is aware of the poll!? If not, please see my post in answer #35 and give your vote.

Offline bob3160

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Re: Please bring back the "Remote assistance"
« Reply #63 on: July 08, 2016, 04:47:03 PM »
I hope everybody is aware of the poll!? If not, please see my post in answer #35 and give your vote.
The massages in here have already gotten Avast's attention. I just hope the act on bringing something
simple back quickly. :)
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Offline Vapor

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Re: Please bring back the "Remote assistance"
« Reply #64 on: July 08, 2016, 08:09:05 PM »
If you don't get your wish, its simple to run portable TeamViever in portable sandboxie it works beautifully, it doesn't leave any traces of registry at all in your system.
If you have limited resources as far is software goes, use 7zip and extract both in folder than run it, when my dad was still alive in Poland I was maintaining his laptop on regular bases.

Offline bob3160

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Re: Please bring back the "Remote assistance"
« Reply #65 on: July 08, 2016, 09:28:05 PM »
If you don't get your wish, its simple to run portable TeamViever in portable sandboxie it works beautifully, it doesn't leave any traces of registry at all in your system.
If you have limited resources as far is software goes, use 7zip and extract both in folder than run it, when my dad was still alive in Poland I was maintaining his laptop on regular bases.
You seem to forget that the while idea behind this user helping user part of Avast was to make it simple so that even the novice
could receive help. What you're suggesting is great for us but doesn't help the average user looking for simple built in and secure remote support.
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Offline Vapor

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Re: Please bring back the "Remote assistance"
« Reply #66 on: July 08, 2016, 10:24:46 PM »
 :-X :-[ good point  :)

Offline stibi

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Re: Please bring back the "Remote assistance"
« Reply #67 on: July 09, 2016, 09:15:39 AM »
I hope everybody is aware of the poll!? If not, please see my post in answer #35 and give your vote.

37 votes until now .. not very much saying compared to the number of Avast users  :)

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Re: Please bring back the "Remote assistance"
« Reply #68 on: July 09, 2016, 10:27:49 AM »
Indeed. The participation there is quite disappointing to me :( I had expected far more...

Offline DavidR

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Re: Please bring back the "Remote assistance"
« Reply #69 on: July 09, 2016, 04:07:13 PM »
Indeed. The participation there is quite disappointing to me :( I had expected far more...

As an avast user and forum regular, I'm not too surprised at the low volume of votes.

You have to consider that these forums are generally populated by those seeking help for one thing or another and those seeking to help them. Other than that there are the hundreds of millions of avast users without issue that may never appear here.

What we are seeing in the forums are those that have used the remote assistance, who now find it is no longer a part of the avast antivirus software and come to the forums. Of those who voted, only 27 voted Yes.

But for those that have used it is is a very valuable tool for others (the very great majority) who may have never used it may not even have noticed it was gone.
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Re: Please bring back the "Remote assistance"
« Reply #70 on: July 09, 2016, 04:34:52 PM »
Of those who voted, only 27 voted Yes.

You forgot to mention that these 27 voters correspond to a percentage of 73% who wants to have it back. And this is quite a lot ;-)

Offline DavidR

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Re: Please bring back the "Remote assistance"
« Reply #71 on: July 09, 2016, 05:31:00 PM »
Of those who voted, only 27 voted Yes.

You forgot to mention that these 27 voters correspond to a percentage of 73% who wants to have it back. And this is quite a lot ;-)

Come off it, there are Lies, Damn Lies and Statistics (which can be made to support any number of things).

Turn it on its head then of 200+ million avast users only 27 have voted to bring back the remote assistance. Same statistics used to support something completely different.

There is absolutely no way you can make that statement to indicate a majority of avast users want the remote assistance brought back.
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Re: Please bring back the "Remote assistance"
« Reply #72 on: July 09, 2016, 09:00:00 PM »
What's the matter with you? You apparently got issues. I don't have time for silly discussions. Time for me to get out of here. No more comment. Bye.

Offline Pondus

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Re: Please bring back the "Remote assistance"
« Reply #73 on: July 09, 2016, 09:45:39 PM »
Quote
I don't have time for silly discussions.
Then why did you start it   ???



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Re: Please bring back the "Remote assistance"
« Reply #74 on: July 09, 2016, 11:48:23 PM »
For every person in this thread there are probably 100,000 that feel the same way but do not know there is a forum to speak up. I did not know about this forum until I searched Avast Remote Assistance.