Prepare for a wall of text.... TL;DR -- Cut it out, Bring back RA
I concur, I have over 80 referrals through your system (After I realized I could only get 3 years, I stopped using the tracked referrals) and most of those people need help from time to time.
I am very sorry avast has dropped remote assistance because I have promoted avast to all my customers because it had remote assistance and one of the best internet security's systems out there and it made it very simple to connect to my customers pc's. I work on customers all over the US!!! Now I got to go back to turbo meeting which is more complicated to use!! I guess I will stop offering avast to my customers!!!!
It was great to not have to push another 3rd party program, and I used it on a semi-regular basis.
Also, I purchased the Premier license specifically for the unattended remote access feature... which is now gone. I don't like when features are REMOVED without warning.
Especially with the whole hullabaloo around a certain Remote Desktop services' (TV) "Hacked" accounts, my business clients are all jumping ship away from it.
I was VERY hopeful to see remote support in the business client, as that is always my biggest problem: Remote access and support of laptops, "BYODevices", users who have a home PC that they use for work, etc.
I've been using Avast since I saw
https://www.youtube.com/watch?v=nxM1cnphLpw (Back in 2007) and I've never looked back.
I love your products, and I was very much looking forward to showing my Business clients how easy (and password-sharing-free, because 'yay' for MS RDP) it was going to be to help them.
We already have 3 SMBs on your cloud product, and again... There is a NEED for this, even if (forgive me community) it was paid (Only one side needs a license, like a product that rhymes with SteamViewer)
I also was embarassed when a lady whom I've been helping (Pro-bono) for years called me, and I had to tell her I'd call her back once I figured out where my Remote Assisstance module went.
Well, it went AWAY. WITHOUT WARNING.
Please, don't do that again, it's mildly unprofessional.
Oh, and Changelogs BEFORE updating would be nice.