Author Topic: Please bring back the "Remote assistance"  (Read 74062 times)

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Re: Please bring back the "Remote assistance"
« Reply #75 on: July 10, 2016, 12:57:55 PM »
For every person in this thread there are probably 100,000 that feel the same way but do not know there is a forum to speak up. I did not know about this forum until I searched Avast Remote Assistance.

Same here

Offline cehdesigner

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Re: Please bring back the "Remote assistance"
« Reply #76 on: July 10, 2016, 04:00:38 PM »
For every person in this thread there are probably 100,000 that feel the same way but do not know there is a forum to speak up. I did not know about this forum until I searched Avast Remote Assistance.

Same here

Same here!!! I didn't know there was a forum until I went searching to find out why my RA disappeared!! and I have been using avast for years!!!

Offline stibi

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Re: Please bring back the "Remote assistance"
« Reply #77 on: July 11, 2016, 11:57:33 AM »
The last articles indicate that Avast is a good malware tool - people don't need help in this forum until today ...

Guys, get a tool for different jobs and not a swiss knife for everything ;-)

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Re: Please bring back the "Remote assistance"
« Reply #78 on: July 11, 2016, 01:40:13 PM »
Hi Avast team,
what a nobrainer!!! You cannot treat your customers this way.
I persuaded all of my clients to move to AVAST just because of RA and it's ease of use (and the argument that they don't have to spend additional money for a separate TW/similar software licenses is pretty strong). Now it's gone without any kind of warning and I look like an idiot...and I don't like that feeling.
So... You've just lost few dozens of paying customers.
Regards,
Pavel

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Re: Please bring back the "Remote assistance"
« Reply #79 on: July 11, 2016, 02:20:17 PM »
Hi Avast team,
what a nobrainer!!! You cannot treat your customers this way.
I persuaded all of my clients to move to AVAST just because of RA and it's ease of use (and the argument that they don't have to spend additional money for a separate TW/similar software licenses is pretty strong). Now it's gone without any kind of warning and I look like an idiot...and I don't like that feeling.
So... You've just lost few dozens of paying customers.
Regards,
Pavel
Sorry but I think you're rushing things a bit. The promise has already been made to bring it, or something similar, back.
Like you, I'd like that to happen yesterday. Unlike you, I'm willing to wait a while for it to happen. :)


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Re: Please bring back the "Remote assistance"
« Reply #80 on: July 11, 2016, 03:17:23 PM »
Hi Avast team,
what a nobrainer!!! You cannot treat your customers this way.
I persuaded all of my clients to move to AVAST just because of RA and it's ease of use (and the argument that they don't have to spend additional money for a separate TW/similar software licenses is pretty strong). Now it's gone without any kind of warning and I look like an idiot...and I don't like that feeling.
So... You've just lost few dozens of paying customers.
Regards,
Pavel
Sorry but I think you're rushing things a bit. The promise has already been made to bring it, or something similar, back.
Like you, I'd like that to happen yesterday. Unlike you, I'm willing to wait a while for it to happen. :)


'

I don't think so. The promise had been made like 14 days ago and what happened? Absolutely nothing. Professional approach would be to bring it back ASAP, not to make some vague promisses.
I'm not sure what ideal world you live in and what kind of customers you support but my customers are mainly lawyers. I'm being paid for some level of support and we paid AVAST for an AV solution with some feature set (I don't give a damn about firewalls and cleaners and other bloatware, but RA was the crucial thing why we chose AVAST). The entire process relied on it and they suddenly removed it without a single word of warning. The explanation why they did so is the most stupid I've ever seen.
Instead of doing something reasonable (like drinking beer for instance), I had to figure out what happened (which required to find this forum first) and now I have to go to my customer, fix his problem personally and then configure some alternative remote access to the office. Then we'll discuss what to do next (and certainly they will not like the idea to buy some other software, especially because of the fact they ditched some alternative AV program and bought AVAST exactly for this purpose).
Hopefully you understand my frustration.
Anyway, we paid for something and they took it away. So my conclusion is simple - I'm no longer willing to pay for the software and very likely we'll want our money back. I must assure you that companies understand way better these arguments than other kinds of complaints.

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Re: Please bring back the "Remote assistance"
« Reply #81 on: July 11, 2016, 04:14:12 PM »
Sorry but there is no instant gratification. Have a little patience.
If not, it's your computer and your decision.
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Re: Please bring back the "Remote assistance"
« Reply #82 on: July 11, 2016, 04:36:07 PM »
Sorry but there is no instant gratification. Have a little patience.
If not, it's your computer and your decision.

Trust me, I'm a really patient dude. Unfortunately my clients are not that patient by any means. Our usecases are not the same and the sudden RA removal caused me serious problems I have to deal with NOW.

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Re: Please bring back the "Remote assistance"
« Reply #83 on: July 11, 2016, 05:35:33 PM »
Quote
serious problems I have to deal with NOW.
TeamViewer is available NOW


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Re: Please bring back the "Remote assistance"
« Reply #84 on: July 11, 2016, 10:36:23 PM »
Quote
serious problems I have to deal with NOW.
TeamViewer is available NOW
Sorry but you're missing the point. It needs to be included within Avast and needs to be very simple to use.
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Offline Alikhan

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Re: Please bring back the "Remote assistance"
« Reply #85 on: July 11, 2016, 10:45:32 PM »
Quote
serious problems I have to deal with NOW.
TeamViewer is available NOW
Sorry but you're missing the point. It needs to be included within Avast and needs to be very simple to use.

With respect, I disagree. It doesn't "need" to be included in Avast - it's not a security feature.

Avast see statistics and they can tell - it's not used on a high enough scale with millions of users.

I would agree that remote assistance was "convenient" for some users since they didn't need to install another application but that doesn't warrant it staying in if its not used much. Avast would need to provide support for it etc.

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Re: Please bring back the "Remote assistance"
« Reply #86 on: July 11, 2016, 11:11:38 PM »
Quote
serious problems I have to deal with NOW.
TeamViewer is available NOW
Sorry but you're missing the point. It needs to be included within Avast and needs to be very simple to use.

With respect, I disagree. It doesn't "need" to be included in Avast - it's not a security feature.

Avast see statistics and they can tell - it's not used on a high enough scale with millions of users.

I would agree that remote assistance was "convenient" for some users since they didn't need to install another application but that doesn't warrant it staying in if its not used much. Avast would need to provide support for it etc.
Guess you haven't read all the posts in this thread. :)
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Re: Please bring back the "Remote assistance"
« Reply #87 on: July 11, 2016, 11:13:49 PM »
Quote
serious problems I have to deal with NOW.
TeamViewer is available NOW
Sorry but you're missing the point. It needs to be included within Avast and needs to be very simple to use.

With respect, I disagree. It doesn't "need" to be included in Avast - it's not a security feature.
<snip>

I suggest that you read Vlk's post in this topic (reply #39, link below) as it is he who suggested it may be possible to get something else integrated. Than Avast having its own Remote Assistance solution requiring ongoing development spending all the engineering resources, etc. when there are so few users in the 200+ million avast users.

https://forum.avast.com/index.php?topic=187712.msg1321811#msg1321811
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Offline Pondus

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Re: Please bring back the "Remote assistance"
« Reply #88 on: July 11, 2016, 11:20:40 PM »
Quote
serious problems I have to deal with NOW.
TeamViewer is available NOW
Sorry but you're missing the point. It needs to be included within Avast and needs to be very simple to use.
He asked for it NOW to solve whatever problems he have

i doubt avast will have it back this week (if ever), but TeamViewer is available NOW

« Last Edit: July 12, 2016, 12:20:16 AM by Pondus »

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Re: Please bring back the "Remote assistance"
« Reply #89 on: July 12, 2016, 12:23:46 AM »
Quote
serious problems I have to deal with NOW.
TeamViewer is available NOW
Sorry but you're missing the point. It needs to be included within Avast and needs to be very simple to use.
He asked for it NOW to solve whatever problems he have

i doubt avast will have it back this week (if ever), but TeamViewer is available NOWvast do.
He's not the one with the problem. The ones he supports with the RA that was built into Avast.
It's a features that had been a part of Avast for many versions and then simply vanished.
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