Author Topic: Please bring back the "Remote assistance"  (Read 74079 times)

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Re: Please bring back the "Remote assistance"
« Reply #120 on: July 23, 2016, 09:30:31 PM »
I hope you guys bring it back soon. You do not have to bring in a 3rd party vendor or improve RA. It worked great for me every single time I used it. If you want more people to use it you could do a pop up ad letting people know that they have it as part of their package. I only came to Avast after learning about the RA on Youtube.

Please bring it back just the way it was so we can brag about Avast again.  :)

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Re: Please bring back the "Remote assistance"
« Reply #121 on: July 28, 2016, 02:39:17 PM »
Hi there guys,

Another forum newbie here, registered explicitly to express my interest to the RA feature.  :) I have used it with great pleasure to assist my parents and friends, and suddenly, it is GONE.  ???  :o  :(  :'(

Please bring back Remote Assistance!   :P

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Re: Please bring back the "Remote assistance"
« Reply #122 on: July 28, 2016, 05:16:03 PM »
Please bring back Remote Assistance this was a great use to me with helping clients world wide.
« Last Edit: July 28, 2016, 05:17:41 PM by eric1roach »

Offline KOMMIKs

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Re: Please bring back the "Remote assistance"
« Reply #123 on: July 29, 2016, 06:15:06 PM »
Please, bring back  Remote Assistance I need this function!
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Re: Please bring back the "Remote assistance"
« Reply #124 on: July 30, 2016, 03:45:16 PM »
Hello Fellow Geeks, I am age wise a "Senior Citizen Geek" where I help out "several" of my senior friends. It has really been a useful remote assistant tool in the fact it has been the"Simplest and most reliable " RA out there. I have used and continue to use TeamViewer but I use it so must they think I am a professional and let me know that is free for "personal" use only. I did not have to see that with Avast RA. Microsoft RA is to cumbersome and in not that reliable. PLEASE bring Avast RA back.

Have a safe internet experience,
Mark
CompTIA A+

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Re: Please bring back the "Remote assistance"
« Reply #125 on: August 04, 2016, 11:13:40 PM »
Hi,
I use Avast! for my personal computers and my busines computers. I've also installed it on my parents' computer, specifically so that I could use Remote Assistance to help them out. Tonight I went to do this and found out about Remote Assistance not being there.
I see in the FAQs that it may be possible to still use Remote Assistance if configured correctly:
https://www.avast.com/faq.php?article=AVKB44#idt_502
But it says both machines must be on the same account. My machines (business and personal) are on different accounts ('cos I keep personal and business separate but sometimes need to help one out with the other), and my parents' account are on a completely different account.
The main reason I bought Avast! for my parents was the Remote Assistance feature so I could help them out. If we have to keep the accounts locking idea is there any way I can configure "trusted" accounts?
If this isn't the right place to post suggestions, could someone suggest where I can do this? I'm pretty annoyed that a feature I'd bought has now been pulled.

Offline NON

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Re: Please bring back the "Remote assistance"
« Reply #126 on: August 06, 2016, 02:53:35 PM »
I've gotten some complaints about removing remote assistance and wishes for bringing it back in the Japanese forum too.
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Avast の設定について解説しています。よろしければご覧ください。

Offline bob3160

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Re: Please bring back the "Remote assistance"
« Reply #127 on: August 06, 2016, 03:02:18 PM »
So surprised to see such a solidarity for RA here!
Seriously, the service was totally underused, we typically only had a few dozens of concurrent RA sessions at a time (compare this to the 200+ million of Avast AV users).

But alas, I do see your point. I think it was a really good idea in the beginning, we just felt a bit embarrassed about its actual implementation and so we decided to get rid of it. As you probably know, it was causing a lot of issues and was quite slow (at least compared to the industry-leading solutions like LogMeIn, TeamViewer etc).

Here's our current thinking about this whole thing: instead of spending all the engineering resources and building our own custom solution, we'd rather partner with someone who's an expert in the field, and who has a top-notch product that we could integrate into Avast.

What do you think about that?

Cheers,
Vlk
It would certainly be nice to get an update from Avast as to the status of the promised replacement. :)
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Re: Please bring back the "Remote assistance"
« Reply #128 on: August 06, 2016, 05:15:58 PM »
I've gotten some complaints about removing remote assistance and wishes for bringing it back in the Japanese forum too.
Send them here to vote: https://forum.avast.com/index.php?topic=187825.0
Translation in Reply #34: https://forum.avast.com/index.php?msg=1321072
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Re: Please bring back the "Remote assistance"
« Reply #129 on: August 08, 2016, 03:03:45 PM »
May I also add my two-pennies worth, I absolutely only used and recommended to my friends and colleagues the Avast antivirus software purely on the basis that 'Remote Assistance' was available and, I was then able to help those people (frequently) remotely with technical issues using that facility.

Now that 'Remote Assistance' has been removed from Avast, to me, Avast is just another of many antivirus software available and I will look for other alternatives when it come to renewal time.

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Re: Please bring back the "Remote assistance"
« Reply #130 on: August 10, 2016, 10:35:31 PM »
I have used Avast for years and have never had any problems using AV Remote Assistance with friends and family who from time to time have computer issues that I help them resolve from a distance.

I sincerely hope that the Avast development team decides to reconsider as I find this tool extremely valuable and easy to use.

So much so that I rolled back my system to allow re-installation of the prior Avast Free Anti-Virus version in order to retain it for now.

Arrgh.

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Re: Please bring back the "Remote assistance"
« Reply #131 on: August 10, 2016, 11:56:21 PM »
Avast Remote Assistance was so easy to use because it was already there.
What I blame Avast for, is that they didn't told us in advance that they were going to remove it.

But TeamViewer is a simple and good replacement https://www.teamviewer.com
And the people you help only have to download the remote support session client, and run it.

Greetz, Red.
« Last Edit: August 10, 2016, 11:58:55 PM by Rednose »
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Offline winactive

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Re: Please bring back the "Remote assistance"
« Reply #132 on: August 11, 2016, 09:11:39 AM »
For Windows 10 users, I think they saw the change coming. The rest of you, no-one cares, get used to it! :)

If you have the Anniversary Update the 'Quick Assist' app is in the Windows Accessories folder, simple 6 digit PIN and you can use the drawing tool to draw on the remote screen as well as control the keyboard and mouse. Task Manager has a button.

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Re: Please bring back the "Remote assistance"
« Reply #133 on: August 11, 2016, 03:42:35 PM »
For Windows 10 users, I think they saw the change coming. The rest of you, no-one cares, get used to it! :)

If you have the Anniversary Update the 'Quick Assist' app is in the Windows Accessories folder, simple 6 digit PIN and you can use the drawing tool to draw on the remote screen as well as control the keyboard and mouse. Task Manager has a button.
Strange that you posted this while I was in the middle of working on the following:

https://www.youtube.com/watch?v=dd-ajJ376jQ
This is great for those of us on Windows 10 v1607. It doesn't do a thing for the majority
of the people using Avast who don't have Windows 10 v.1607
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Re: Please bring back the "Remote assistance"
« Reply #134 on: August 11, 2016, 04:37:14 PM »
Is quick assist any different than the remote desktop connection of Windows 8? I added that to my taskbar. I can use it for one relatives computer but it will not help me with my moms computer (Vista)